Childers Hospital in America to Integrate Salesforce Applications for Managed Services

Award-winning US Pediatric hospital reduces costs and improves engagement with Salesforce integration

Learn how one of America’s top pediatric hospitals achieved a significant reduction in OpEx and improved user adaptation by leveraging Persistent’s ITIL-compliant Salesforce Managed Services.

Challenges
  • Multiple applications developed with multiple Salesforce products like Marketing Cloud, Health Cloud, Communities and MuleSoft
  • Provider Relationship Management, Nurse Advice Line, Marketing etc.
  • Hundreds of users with multiple profiles and little salesforce background

Complex enterprise deployment with various integration points and multiple integration streams like real time, HL7, FHIR APIs, bulk uploads.

Solutions
  • An integrated Managed Services team comprising of L1-L2-L3 team composition
  • ITIL Compliant Managed Services Solution
  • Integration with ITSM and CTI
  • Modular design to help choose the levels of KPIs / SLA’s most relevant to business
  • Team with HIPAA training to handle PHI and PII
Outcomes
  • 58% reduction in IT Services cost Compared to earlier managed option
  • 20% Improvements by Left Shift In Steady State w.r.t. Stabilization state L1:L2:L3 Tickets
  • Seamless User Onboarding Since Managed Services Team is also supporting training

Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com