Empowering Sales and Support reps with fast access to relevant information is one of the best ways to positively impact customer experiences. Persistent’s Engage360 solution for Salesforce leverages Amazon Kendra’s machine learning-powered intelligent search capabilities to deliver sales effectiveness and superior service agent productivity. With Engage360, your sales and support reps don’t need to search through troves of disparate and distributed unstructured information. In a single click, suggested answers, matching FAQs, similar cases / opportunities, relevant solutions / success stories, and other recommended content is proactively rendered within familiar Salesforce interfaces such as Sales Cloud and Service Cloud.
Delivered in partnership with AWS and Salesforce, Persistent’s Engage360 is a managed package that is easily set up within your Salesforce ecosystem and configured with fully managed Kendra search service.