Client Success

Improve customer loyalty through an unparalleled claims management experience while reducing costs and improving efficiency through automation.
Insurance companies are always looking for ways to empower their employees to deliver better customer service with empathy. As more customers engage via digital channels, carriers are looking to improve the customer experience by streamlining operations, reducing manual processes, decrease exception handling and ultimately reduce costs.
With Persistent’s Claims Automation Solution, claims cycle time can be reduced from days to hours, or even minutes. Using Artificial Intelligence and Machine Learning models, businesses can deliver end to end digital customer experiences from First Notice of Loss (FNOL) to real time tracking and direct fund transfers.
Persistent Claims Automation Solution leverages cognitive automation for document processing and complex decision and digital workflows to improve business metrics such as auto adjudication rates and loss ratios. With increased efficiency in touchless claims and reduced cycle times, businesses are empowered to achieve complete automation with a management dashboard with data-driven insights.
Reduce claims cycle time from days to hours, or even minutes with Persistent’s iClaims Automation Solution. Using a mobile app, claimants can report an incident and provide photographs and other details to submit a claim. Check out this quick demo to learn more:
One of the oldest insurance carriers in the US modernizes their policy underwriting platform using Appian BPM.
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Persistent will update your request, which will take no longer than 3 business days
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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