Client Success

Experience-driven, human-centered, design-led approach to building next-generation software products
Design and innovation can be impactful if based on business objectives and reality and we strongly believe and focus on this dynamic.
Our diverse team of design experts, agile coaches and technologists work closely with our clients to leverage proven methodologies such as design thinking, hackathons, agile and innovation games to build experience-driven software products.
Accelerate digital transformation initiatives with a human-centered, design-led approach.
Drive innovation through our research, design and prototyping services.
Extending the power of your R&D initiatives.
Framework to generate innovative experiments tailored to your product, company and industry.
Helped the world’s largest network equipment manufacturer transform its customer support to an accurate and personalized next-gen self-serve portal.
Passwords are yesterday. Today, it’s a touch of your finger, the sound of your voice or the blink of your…
30-year legacy of leadership in software product engineering and building next generation digital products
Excellent track record with customers and partner of choice for world’s leading software product companies
Combining the power of design thinking, hackathons, agile, CI/CD & industry accelerators to build innovative software products with breakthrough efficiency
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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