Service Management

Transform service management with best-in-class strategies and solutions driven by ITIL V3 and V4.

Siloed operation that lack of centralized ownership and multi-vendor governance often results in poor customer experience and delays time to market for critical initiatives.

Persistent’s service management framework drives consistency, efficiency, quality, productivity and transformation. Transform your service management with best-in-class strategies and solutions. Our service management, service assurance, and service intelligence tools provide efficient service management solutions that align to ITIL V3 and V4 concepts.

Benefits

End-to-end ownership of IT services
Drive continuous service improvements with automation and Orchestration
Process standardization to establish quality and maintain compliance
Better tracking with enhanced metrics and SLAs

Why Persistent?

Practitioner guided, Automation-led

Unlock the most value from cloud and infrastructure modernization with our practitioners and ready-to-use Automation Stack that implements industry best practices across your hybrid and multi-cloud infrastructure and operations.

Product engineering DNA

Persistent expertise as the leader in product engineering and cloud engineering assisting ISVs in migrating or modernizing to cloud-based distribution, including R&D for cloud service providers to launch new services.

Extensive Partner Ecosystem

A 360-degree relationship as a training, engineering, certification and implementation partner for public cloud service providers, cloud software and platform developers, and close collaboration with open source.