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Nurse Triage Solution

Persistent’s Nurse Triage solution is based on Schmitt–Thompson Clinical Content (STCC) and is built on the World’s #1 CRM platform – Salesforce Health Cloud

Business Benefits

Utilizes the gold standard Schmitt-Thompson Protocol

Built on secure, HIPAA-compliant Salesforce Health Cloud platform

Intuitive design allows for better user experience and increased adoption

Bulletproof workflow ensures consistent and effective care every time

Highly customizable with the ability to integrate with existing systems and electronic health records (EHRs)

Solution
  • Secure, multi-platform communication option through telephone, web-based chat, text, email and fax
  • HIPAA, PIPEDA compliant supported by Salesforce Shield Encryption feature, Role-based security matrix
  • Patient Risk Stratification
  • Integration with leading EMR platforms using HL7 messages
  • 99% availability and reliability
  • Reporting and Analytics around Call Center KPIs and Nurse Triage Process
  • Supports Workflow Automation Process and seamless integration with Contact Center
  • Supported Languages: English, French, Spanish
  • Compliant with evidence-based protocols (STCC) and regular content updates

Schmitt-Thompson Clinical Content (STCC) serves as a tool for triage nurses that assists with data collection, triage, disposition selection, and advice-giving processes.

Client Success

Modernizing Nurse Triage for a premier children’s hospital in US
  • Achieved 40% faster call resolution by providing high-quality advice to patients. This, in turn, reduced call times and improved nurse efficiencies
  • 50% increase in Patient Satisfaction Rate since they can conveniently access a call center 24/7, saving time and expense
  • 60% increase in staff utilization and satisfaction rates with After Hour Call Centers significantly improving healthcare workers’ quality of life
  • Experienced 65% reduction in clicks to process a referral thereby decreasing wait times and abandoned calls

Client Success

Health cloud implementation for a US not-for-profit care provider
  • 30% increase in agent productivity by eliminating manual identification of patients.
  • 50% decrease in patient wait time due to a state-of-the-art Nurse Triage system
  • 100% evaluation accuracy by agents to identify the current patient condition and take immediate action
  • 70% reduction in clicks to process a referral which resulted in decreased wait times and abandoned calls

Client Success
Persistent Services and Industries Listing

Modernizing Nurse Triage for a premier children’s hospital in US
  • Achieved 40% faster call resolution by providing high-quality advice to patients. This, in turn, reduced call times and improved nurse efficiencies
  • 50% increase in Patient Satisfaction Rate since they can conveniently access a call center 24/7, saving time and expense
  • 60% increase in staff utilization and satisfaction rates with After Hour Call Centers significantly improving healthcare workers’ quality of life
  • Experienced 65% reduction in clicks to process a referral thereby decreasing wait times and abandoned calls
Client Success
Thubnail-Images-for-Modernizing-Nurse

Health cloud implementation for a US not-for-profit care provider
  • 30% increase in agent productivity by eliminating manual identification of patients.
  • 50% decrease in patient wait time due to a state-of-the-art Nurse Triage system
  • 100% evaluation accuracy by agents to identify the current patient condition and take immediate action
  • 70% reduction in clicks to process a referral which resulted in decreased wait times and abandoned calls
Why Persistent?

Salesforce with Persistent

1700+

Healthcloud certis.

2500+

Engineers

4100+

Certifications

1500+

Engagements

5/5

Csat

18+ Years Of Salesforce Partnership

18+

Years Of Salesforce Partnership

18+ Years Of Salesforce Partnership

Persistent in Healthcare & Life Sciences

Providing Digital Transformation Solutions for Personalized, Predictive & Preventive Care

125+

HCLS
Customers

3000+

Technologists & Domain SMEs

3 of top 5

Analytical Inst. Comp.

3 of top 5

Healthcare Payers

5 of top 10

US Providers

2 of top 10

Medical Devices

50+

Health/Med Tech & ISVs

3 of top 10

Pharma/CRO/CDMO

Contact us

    You can also email us directly at info@persistent.com

    You can also email us directly at info@persistent.com