Reimagine Customer Service

Reduce customer wait times and anticipate your customer's every need with our powerful, fully integrated cloud-based solutions to provide superior customer service.

Business Benefits

Enhance customer loyalty with 360-degree view of customer data

Increase cross & up sell opportunities with next-gen embedded solutions

Stay ahead of the curve with innovative AI-powered solutions and tools

Improve CX with proven architecture and cost-effective Salesforce products

Boost customer service with futuristic self-service capabilities and enriched communities

Ensure seamless omnichannel customer experience with real-time system integrations

Solution
CX Transformation Informatics
Use Cases
Usecase CX Transformation
Why Persistent?
Client Success

An Indian NBFC, engaged in consumer finance business and commercial lending

Improved Overall Resolution Rate by approx. 50%, Deployed a complete lifecycle of client service request for all business lines.

Client Success

A US enterprise software company that develops financial and tax preparation software

89% Reductions in Avg. Call Time, 75% Faster processing of Contracts, Improved client feedback & cross-sell, Delivered Awesome Agent Exp.

Client Success

An American Healthcare giant focused on treating acute and chronic medical conditions

14 to 4 Service Centers, 2% decrease in sales expenses, 4% increase in NPS

Client Success
Enterprise Integration Strategy & Advisory

An Indian NBFC, engaged in consumer finance business and commercial lending

Client Success
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A US enterprise software company that develops financial and tax preparation software

Client Success
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An American Healthcare giant focused on treating acute and chronic medical conditions

Contact us

    You can also email us directly at info@persistent.com

    You can also email us directly at info@persistent.com