A global leader in general interest publishing needed to establish independent IT operations as part of a major business transition. As a newly carved-out entity, the organization required secure, scalable and reliable IT systems that could support its global operations while reducing complexity and cost.
The client’s operating environment included two data centers, 14 office locations and two warehouses across the globe. Its IT landscape supported more than 2,000 mailboxes, 300 TB of data, 1,651 users and 300 network devices. Persistent was engaged as the strategic IT partner to transition specialized engineering talent, establish a Professional Services Center of Excellence (CoE) and provide managed services for infrastructure and security.
Need to Scale Professional Services to Support Business Growth
The client needed had an ambitious growth plan to meet its TSA (Transition Service Agreement) exit timeline while ensuring a smooth transition with zero business disruption. It needed reliable and secure IT systems along with managed services to support infrastructure and security operations. At the same time, the client wanted to reduce IT complexity and cost by selecting the right IT tools and solutions.
Building a high-performing services organizations meant the client had to add more resources and needed a model that could seamlessly integrate experienced talent, preserve institutional knowledge and create a stronger foundation for service delivery and solution implementation. The organization had to strengthen collaboration across product engineering and professional services teams while expanding its digital footprint across key global markets.
Designing a Cloud-first Operating Model for the Modern Services Organization
Persistent worked closely with the client to design and execute a structured talent transition strategy that aligned with the company’s long-term services vision. Rather than treating the initiative as a workforce transfer exercise, Persistent helped establish a dedicated Professional Services Center of Excellence that combined transitioned specialists with an extended delivery ecosystem.
This approach enabled the client to rapidly scale delivery capabilities while maintaining service continuity and preserving critical domain expertise. The new model also created opportunities for closer collaboration between product development and professional services teams, helping accelerate customer outcomes and solution adoption.
Enabling Global Collaboration & Services Expansion
The engagement brought together specialized engineering and services talent across North America and India under a unified operating model. Persistent supported the transition of more than 100 engineers and services professionals while helping the client establish a dedicated delivery framework for implementation, consulting and customer support initiatives.
The partnership extended beyond talent integration. Through collaborative delivery and go-to-market initiatives, the organizations worked together to strengthen professional services offerings and support the continued expansion of the client’s services business.
Cloud-first Modernization Delivered 10% Growth
With Persistent, the client was able to:
- Achieve 8% cumulative savings through productivity improvement, cost reduction and operational optimization.
- Accommodate 10% growth while improving productivity and reducing cost.
- Exit the TSA as per the agreed timeline.
- Future-proof its IT environment by eliminating technology debt and adopting a SaaS- and cloud-first solution.
- Establish scalable, reliable and secure IT systems for the newly carved-out entity.
- Complete a smooth transition with zero business disruption.
- Reduce IT complexity through the right infrastructure, security, collaboration and managed services tools.
- Strengthen change management and governance across the transformation.
Creating a Future-ready IT Foundation for Independent Growth
By combining a proven IT carve-out methodology, cloud-first solution design, infrastructure and security managed services and automation-led operational accelerators, Persistent helped the client transition into an independent operating model without business disruption. The engagement enabled the client to meet its TSA exit timeline, reduce cost, improve productivity, eliminate technology debt and build a future-ready IT foundation designed for scale, security and continuous improvement.
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