Persistent was also identified as a noteworthy player for its remote operations strategy in the managed services archetype and for its focus on customer experience under the transformational archetype.
The 2021 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud – Data Center Services & Solutions Archetype Report – finds the top three enterprise criteria for selecting a service provider are automation capabilities, a good track record with business continuity plans, and a strong infrastructure management program. Automation is an important consideration, particularly for large enterprises with siloed infrastructure spread around the globe.
The findings reflect the broad range of customers embracing cloud in the past year – and early adopters’ focus on security and compliance issues in particular – which has accelerated significantly over the past year, partly due to changes caused by the COVID-19 pandemic.
Persistent a Leader in Next Generation Cloud Services
Background on ISG Provider Lens report
The report examines four types of customers, or archetypes, that are looking for next-generation private and hybrid cloud services and solutions. The report evaluates the relative capabilities of 30 providers to deliver services to the four archetypes: traditional, managed services, transformational and pioneering.
The ISG Provider Lens Archetype reports offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
The 2021 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud – Data Center Services & Solutions Archetype Report, is available to subscribers or for one-time purchase here.