Digital transformation is key to all businesses in realizing growth, superior competitive advantages, and reducing costs. For the credit insurance industry, it’s about managing risks, reducing claims, ensuring credit, and accelerating credit decision timelines.

Jörg Müller, CIO of Atradius, recently discussed his views on digital transformation in the credit insurance industry and what it means to be at the forefront of interacting with customers in a fully automated way with Julie Devoll of Harvard Business Review. Watch this interview to hear his thoughts on selective digitization, measuring digital transformation success, and nurturing employees’ digital skills.