Behind every breakthrough in medical science lies a lab that runs efficiently and intelligently. But managing efficiency and growth while preserving innovation requires a delicate balance. When a global leader in laboratory instrumentation and scientific solutions with a legacy of innovation over nearly three decades faced mounting complexity from acquisitions and legacy systems, the stakes were high.
With a comprehensive portfolio spanning chromatography, enterprise content management and laboratory information management systems, the organization stood at the crossroads of managing existing legacy systems and enabling digital transformation. With more than 50+ products operating through three global delivery centers, the need was to modernize these legacy systems without disrupting mission-critical operations. This required more than just incremental changes. It called for a bold transformation.
Managing Growth, Legacy, and Product Sprawl
As the client expanded globally, it faced new complexities. Multiple acquisitions, product sprawl and disjointed teams, creating inefficiencies across development cycles. Supporting legacy products across multi-site infrastructure added to this complexity, as it required scaling teams and maintaining global support, all while ensuring seamless integration and auto-scaling for faster data analysis.
The need for modernization was clear, as the company sought to transform its software business through agile practices and product takeovers. The digital revolution in 2023 marked the birth of the Digital Lab and also brought new demands for smart instrument support, remote monitoring and advanced business intelligence platforms. Meeting these demands meant a delicate balance of upgrading existing legacy systems, managing diverse teams and ensuring reliability while modernizing laboratory systems and processes.
Agile Transformation and Smart Lab Modernization
The turning point came with a strategic focus on product modernization and agile transformation.
By enabling smart labs and devices, Persistent worked with the client to introduce remote lab solutions and lab asset management dashboards, allowing for real-time monitoring and paperless validation with compliance engines.
The development of reusable IQ automation tools and QA automation frameworks for both desktop and cloud-based platforms streamlined workflows and accelerated releases.
Meanwhile, the analytical software suite simplified sample management, chromatography data acquisition and analysis, while RC.NET framework-based reusable device drivers enhanced user experience and performance engineering.
Persistent’s acquisition of client’s France center further strengthened capabilities in instrument device drivers and chromatography data system development, supporting next-generation solutions and providing an off-ramp for legacy customers. Innovation flourished, with novel algorithms improving microarray image accuracy to 98% and custom design tools supporting advanced genomic applications.
Accelerated Data Analysis and Customer Satisfaction
The results of this transformation were substantial. The client achieved 30% faster data analysis through seamless integration and auto-scaling, delivered cost savings with the right onsite-offshore mix, and successfully took over legacy products to accelerate R&D. Adherence to GxP compliance was maintained for all managed products, and service levels consistently met 100% SLA, SLO, and KPI targets.
Customer satisfaction reached a perfect 10/10, underscoring the impact of agile practices, innovation, and global support. By embracing digital transformation and co-engineering, the company set a new benchmark for smart labs and scientific excellence, empowering laboratories worldwide to achieve more with every product release.
With agile transformation and digital innovation, this global laboratory leader accelerated data analysis, streamlined product support, and consistently delivered exceptional customer satisfaction. Their journey highlights how strategic modernization and co-engineering can empower scientific organizations to thrive in a rapidly evolving landscape.
