For a global biopharmaceutical leader, indirect procurement operations appeared robust on paper. Contracts were well-negotiated, supplier agreements included volume-based rebates and procurement processes were established. However, beneath this structured environment, significant financial value remained unrealized. Procurement data spread across Master Service Agreements (MSAs), Statements of Work (SOWs), purchase orders and invoices lacked integration, making it difficult to reconcile negotiated savings with actual outcomes. The result was silent value leakage, where entitled discounts and rebates were missed and procurement teams struggled to track realized savings or ensure compliance on a scale.
To address this systematic challenge, the client partnered with Persistent to build a purpose-driven solution that could bring visibility, intelligence and governance into indirect procurement.
When governance exists but visibility doesn’t
Despite the strong governance, the client face structural limitations:
- Inability to track volume-tier rebates across multiple SOWs per supplier
- Fragmented systems preventing accurate reconciliation of negotiated vs realized value
- High dependency on manual calculations, increasing risk of errors
- Limited visibility into true savings performance and compliance
- Existing COTS tools addressing processes in silos, not end-to-end workflows
With suppliers often operating across 20-40+ SOWs and hundreds of invoices, the complexity made manual tracking impractical and financially inefficient.
NexusProcure – engineering a single source of financial truth
The client made a bold build-over-buy decision, co-developing NexusProcure with Persistent on the OutSystems low-code platform.
Instead of retrofitting generic solutions, NexusProcure was purpose-built to unify procurement data, automate savings realization and enforce financial governance.
What sets NexusProcure apart
- A unified procurement data model: Seamless integration across MSA to SOWs to PO to Invoice, ensuring every transaction is mapped to its governing contract.
- Centralized contract intelligence: A single repository capturing detailed volume-based discount tiers, ensuring no entitlement is lost.
- Automated savings and credit calculation: Dynamic identification and computation of supplier credit amounts, including complex multi-SOW and invoice scenarios.
- End-to-end workflow orchestration: From credit generation to supplier closure, with full traceability and audit readiness.
- Real-time dashboards and analytics: Visibility into recognized savings, spend patterns and performance versus targets.
- Global-ready architecture: Native support for multi-currency procurement environments, ensuring consistency across geographies.
The intelligence engine; Smart savings orchestra
At the core of NexusProcure lies Persistent’s smart savings orchestra which is a powerful calculation engine designed to eliminate leakage at its source.
The engine continuously evaluates:
- MSA defined discount tiers
- SOW level applied discounts
- Invoice level spend data
By reconciling these layers in real time, it ensures accurate identification of savings entitlements and automated recovery of supplier credits with complete auditability.
From invisible leakage to governed value realization
By unifying procurement data, workflows and intelligence, the client achieved a step change in procurement effectiveness:
- Systematic capture of all entitled discounts and rebates, directly improving profitability
- Elimination of financial leakage caused by fragmented and manual processes
- Significant reduction in manual effort and errors, allowing teams to focus on strategic sourcing
- Enhanced compliance and audit readiness with full traceability from invoice to contract
- Improved visibility and control across global indirect spend.
In complex supplier ecosystems where single supplier may generate hundreds of invoices across dozens of SOWs, the platform simplified what was previously unmanageable at scale.
Notably, within the first month of production rollout, the solution identified financial leakage exceeding USD 1 million, underscoring the immediate and tangible business impact.
Closing the gap between negotiated and realized value
By integrating procurement data, workflows and intelligence into a unified platform, Persistent enabled the client to bridge a long-standing gap turning negotiated savings into realized financial outcomes.
What was once an opaque, fragmented process is now a transparent, automated and insight-driven system, delivering measurable financial control at enterprise scale.
The result: Procurement that doesn’t just manage spend but actively protects and amplifies value.
