IDFC Bank Rolls Out New Banking Channel while Modernizing IT Infrastructure| Persistent Systems

IDFC Bank Rolls Out New Banking Channel while Modernizing IT Infrastructure

End-to-end integration includes Core, Web, Mobile, CRM, ATM, Cash, Treasury, Trade, Document management and other process workflows.

Challenges

Complex workflows and operations with over 30 applications were inefficient and made new initiatives challenging.

  • Regulatory requirements
  • small ops team

Designed and built over 1000+ services integrating 30+ applications seamlessly enabling easier scalability and agility to incorporate new functionalities/changes

  • State of the art middleware architecture and implementation with extensive operational intelligence.
  • End-to-end integration including Core, Web, Mobile, CRM, ATM, Cash, Treasury, Trade, Document management and other process workflows.
  • Reduced overall implementation cost and turnaround time, zero to production within 6 months.

Simplified the current mandate registration process, which is manual, paper-based and time consuming with a seamless E-mandate registration.

Leveraged latest DevOps technology stack to maintain and support ESB layer by a very small operations team.

Outcomes
Go-to-market in under four weeks to launch a new banking channel:

Delivered a low TCO banking channel – Missed call / SMS integrated solution. This channel is easy to change and configure and provides superior experience.

The solution integrates missed calls and inbound SMS’s with contextual notifications – Lightweight DMZ API layer that accepts requests and synchronously orchestrates between core banking services and SMS services to fulfill a catalog of capabilities.

Lesser turnaround time with E-mandate registration replacing manual paper-based process:

Simplified current manual, paper-based and time-consuming mandate registration process with a seamless E-mandate registration.

  • Delivered capabilities to enable clients to move from existing paper-based NACH mandate to electronic mandate registration using e-sign service.
  • Helped client decrease operational overhead and improve efficiency significantly and offer superior experience to end consumers.
Reduced operational overhead by leveraging CI/CD based DevOps frameworks:

Cut operations costs

  • Support and manage over 700 services across over 90 EARs including connectors to Core, Web, Mobile, CRM, ATM, Cash, Treasury and more
  • Very fast incident resolution and change management turnaround time, deployments occur twice a week

Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com