Uninterrupted availability for claims management leader

Client Success

Uninterrupted availability for claims management leader

Learn how a global leader in independent claims management achieved uninterrupted availability with data center operations support.

Challenges

  • Client operations mandated 24x7x365 service availability with committed business-level SLAs
  • Business demanded immediate identification and resolution of performance bottlenecks
  • Business must run seamlessly through routine, planned upgrades, avoiding downtime and ensure highest performance levels

Solutions

  • Deployed customized, global, offshore data center providing 24x7x365 availability
  • Centralized monitoring of viability, availability and performance of servers, network, storage, database, websites, and application infrastructure
  • Scheduled job and back up monitoring and management. Increased backup success rate by up to 98.5%
  • Handled release and patch management for seamless operations
  • Proactively troubleshoot issues saving time and money

Outcomes

  • Improved availability and bandwidth utilization
  • Improved business SLAs ensuring 99.9% continuous delivery for business-critical applications
  • Improved return on network investment by up to 40% and 60% in overall productivity
  • Centralized management of branch network and monitoring logs

Contact us

    You can also email us directly at info@persistent.com.

    You can also email us directly at info@persistent.com