For years, virtual health has been seen as a disruptor in the delivery of care, and yet there has been minimal increase in adoption. Health systems have focused more on synchronous telemedicine, with limited investment in other areas like remote monitoring, treatment optimization, e-triage, or the full suite of available technologies. However, the combination of COVID-19 and increased patient adoption of technology has given an impetus to extend digital patient engagement platforms to support virtual care. Therefore, the design of digital front door and virtual care strategies must be systematic and the workflows should be made patient and provider-centric, enhancing not only patient engagement but care delivery.
HITLAB and Columbia Business School
Peter M. Fleischut
MD, SVP and Chief Transformation Officer, New York-Presbyterian Hospital
Chief Product Officer and Head of Consumer Digital Innovations,
Mount Sinai Health System
Healthcare and Life Sciences,