Webinar Recording: Managing care deficit and addressing revenue challenges in the post Covid-19 era
COVID-19 has highlighted how healthcare and life sciences organizations are employing digital strategies to rapidly respond to immediate needs of the community. Despite the financial shock, both community and inpatient care had to be adapted quickly to address the increased demand on services. However, a care deficit developing, and revenue challenges are being realized. From myocardial infarction cases dropping to 70% in some regions, to the postponement of cancer screenings, there is a quietly developing curve of undiagnosed and deteriorating non-COVID disease. Response to the pandemic has magnified existing cracks in the system. Healthcare organizations have a choice – they can take a quick fix approach to the impending care and revenue tsunami, or this could be the opportunity to lay the foundation for a radical shift in care delivery.
Vice Chair for Scientific Innovation, Department of Medicine, Brigham and Women’s Hospital and Harvard Medical School
Former CEO,
Persistent Systems
Director, Digital Health Program, Columbia Business School, Executive Education
HITLAB
Chief Strategy Officer,
Rush University System for Health
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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