COVID-19 has significantly impacted the global healthcare industry and will have both short and long term impacts on operations for the foreseeable future. The sudden influx of calls to contact centers is resulting in overworked health system staff and lower accuracy in collected information which is escalating the overall situation. Among this stressful environment to respond quickly, healthcare organizations are facing challenges to collect systemic information from patients to decide routing patients to appropriate care team for the next steps.
Salesforce announced a no license cost COVID19 response solution that will help health systems to stand up COVID19 dedicated contact center with nurse triage line quickly. Salesforce pre-packaged Response Contact Center solution will help health systems:
- Streamline call volume
- Prioritize engagement activity
- Meet the patient on their preferred channel
Health systems can use this COVID19 Salesforce solution to implement standard call scripts, identify & track cases, schedule screening & tests, identify & track high-risk patients, train staff for CDC recommended systemic COVID19 clinical triage. This solution will help patients engage with their care teams through Communities, keep them informed via trusted sources and information from their providers.
As a leader in Digital Health transformation and a Global Salesforce implementation partner, Persistent is helping health systems as well as Salesforce implement COVID19 rapid response solutions across the globe. We are committed to helping health systems capture, organize, understand & use all COVID19 information from patients to make the right decisions & deliver care during this crisis.
Our global teams are ready to set up a basic Salesforce Health Cloud-based COVID-19 Care Response Solution. To learn more about how Persistent can help, contact us here.
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We are ready to help you setup a basic Salesforce Health Cloud based COVID-19 Care Response Solution at no cost. Let’s talk and get started!