Payments: Fundamentals to CX in Financial Services & Beyond

In every segment of financial services, payments play a fundamental role. This is true for most industries as payments are not just about completing a transaction but increasingly aim to deliver a differentiated customer experience. The appetite of both merchants and consumers for alternatives to traditional payment options is ever increasing and big tech companies, fintech’s, challenger banks, and other non-bank entrants are driving market disruption by offering customers a better user experience and lower prices. They are focused on payment initiation and delivery and are looking to circumvent traditional payment rails. Banks and long-time financial institutions have not been idle, rather they are developing compelling end-consumer applications, as well as modernizing payment rails to deliver on customer expectations for fast and secure payments.

There is significant value to be unlocked by organizations that take a holistic, coordinated, and strategic approach to modernizing their payments architecture. Additionally, there will continue to be expediential growth across all industries that rely on the exchange of funds as they strive to own and streamline the end-to-end customer experience. Persistent’s deep digital engineering expertise, combined with SCI’s extensive Payments brings unique capabilities to our clients to rapidly deliver innovative payment’s solutions for banks, as well as other industries.

Join Ronak Doshi, Partner at Everest Group, for a meet and greet followed by a private dinner with industry leaders to share challenges and perspectives on evolving customer expectations and know how payments modernization and innovation are enabling organizations to deliver a differentiated experience. Since it’s an exclusive event, we have limited seats available. RSVP today to book your seat.