Software and Hardware Support
IBM Integrated Analytics System M4001 customers can now obtain end-to-end support for IBM Integrated Analytics System M4001 appliances from Persistent.
The new extended support offering available from Persistent will include 24×7 end-to-end support, including system health checks, appliance hardware break-fixes, and replacement services. Existing IBM Integrated Analytics System M4001 customers can benefit from an extended support lifecycle from Persistent as they plan and consolidate their enterprise database systems.
Machine type model
IBM Integrated Analytics System M4001-003
IBM Integrated Analytics System M4001-006
IBM Integrated Analytics System M4001-010
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Yes, IBM Integrated Analytics System M4001 appliance go End of Support (EOS) starting September 2023. However, Persistent offers extended support for Integrated Analytics System M4001 appliances, including Hardware & Software support.
Persistent has been an IBM engineering partner for 20+ years. Persistent’s vast expertise in supporting M4001 appliances for our customers enables us to support with deep hardware and software expertise. In case of any issues with your IBM Integrated Analytics System M4001 appliance, Persistent assures best practices and the right expert to diagnose the root cause quickly to mitigate any potential business impact.
Yes, customers need hardware and software extended support for Integrated Analytics System M4001, and Persistent is equipped to provide you with value for your money for both the services for your Integrated Analytics System M4001 System.
As a value-added service, we run health-check and monitor performance on your Integrated Analytics System M4001 systems and share the results with recommendations. By leveraging these capabilities, you can identify problems early and take corrective actions promptly per our expert recommendations. Additionally, we will implement them for you to ensure long life and smooth operations for your Integrated Analytics System M4001.
We have designed the shift to be smooth and a feather-touch experience for customers. Once a customer signs up for Integrated Analytics System M4001 Extended Support from Persistent, we will run scripts to identify the exact parts used in a customer’s Integrated Analytics System M4001 system. Based on customer location, it might take 3-4 weeks to stock all necessary parts in a nearby forward-stocking location. During that time, Persistent will provide complete software support and seamless transition in case of any hardware issues.
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