Persistent to Provide Software Maintenance and Support for IBM Integrated Analytics System M4001 appliances

Persistent has been an IBM engineering partner for 20+ years. Persistent’s vast expertise in supporting M4001 appliances for our customers enables us to support with deep hardware and software expertise. In case of any issues with your IBM Integrated Analytics System M4001 appliance, Persistent assures best practices and the right expert to diagnose the root cause quickly to mitigate any potential business impact.

Yes, customers need hardware and software extended support for Integrated Analytics System M4001, and Persistent is equipped to provide you with value for your money for both the services for your Integrated Analytics System M4001 System.

As a value-added service, we run health-check and monitor performance on your Integrated Analytics System M4001 systems and share the results with recommendations. By leveraging these capabilities, you can identify problems early and take corrective actions promptly per our expert recommendations. Additionally, we will implement them for you to ensure long life and smooth operations for your Integrated Analytics System M4001.

We have designed the shift to be smooth and a feather-touch experience for customers. Once a customer signs up for Integrated Analytics System M4001 Extended Support from Persistent, we will run scripts to identify the exact parts used in a customer’s Integrated Analytics System M4001 system. Based on customer location, it might take 3-4 weeks to stock all necessary parts in a nearby forward-stocking location. During that time, Persistent will provide complete software support and seamless transition in case of any hardware issues.