Client Success

Extended support for asset life extension and modernization
Netezza customers can now obtain end-to-end support of IBM PureData System for Analytics (N3001 appliances) from Persistent.
The new extended support offering available only from Persistent provides 24×7 end-to-end support, including system health checks, critical bug fixes, security patches, and appliance hardware break-fix and replacement services. Existing Netezza customers can benefit from an extended support lifecycle as we modernize the enterprise data warehouse to the next generation of IBM Netezza Performance Server as a fully managed service (NPSaaS) available on Microsoft Azure and AWS or to IBM Netezza for Cloud Pak for Data System.
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Yes, IBM PureData System for Analytics a.k.a PDA N3001 Netezza appliance will End of Support (EOS) on April 30th, 2023. But Persistent offers extended support for this PDA N3001 appliance including code-level support (for bug fixes, and security patches) that no third-party service provider can provide.
Any other third-party provider of PDA, support will require you to download all patches and fixes before EOS date. That is because they cannot provide code-level support. Code-level support is the ability to fix any software defects and patching, including important security patches for future needs.
Persistent has been an IBM engineering partner for 20+ years. Coupled with this vast expertise, Persistent obtained access to provide code-level support. Not only that, Persistent also has hardware experts. In case of any issue, all you need is the right experts to diagnose the root cause quickly so that the business impact can be minimized. With Persistent you can have that assurance.
Other third-party service providers ask customers to download all fixes and patches and bring the system to its current state of updates. With the changing technology landscape, customers might need new patches or updates to keep their systems secure and optimized. E.g., the underlying OS (Operating System) may go to EOS and needs upgrading. To stay ahead of the curve, Persistent can handle these fixes while others cannot.
Yes, customers need hardware and software extended support for PDA, and Persistent provides both. If you are interested in both or just software, we are equipped to provide you with value for your money.
As a value-added service, we run health-check and monitor performance on your PDA systems and share the results with recommendations. By leveraging the capabilities, you can identify problems early and take corrective actions promptly per our expert recommendations. We will implement them for you to ensure long life and smooth operations for your PDA. Additionally, Persistent provides managed services to enable systems to run even more smoothly.
We have designed the shift to be smooth and a feather-touch experience for customers. Once a customer signs up for PDA Extended Support from Persistent, we will run scripts to find out the exact parts used in a customer’s PDA system. Based on customer location, it might take 3-4 weeks to stock all necessary parts in a nearby forward stocking location. During that time Persistent will provide complete software support and seamless transition in case of any hardware issues.
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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