Intelligent IT Service Management
Automatically update your runbooks and policy documents with ITIL, SOX and SOC compliant processes. Accelerate your support transition and operational efficiency by up to 50%.
Build new environments 60% faster using accelerators
Operate with lower cost, de-risk and ensure higher uptime
Govern with high confidence, simplify across multi-cloud to achieve scale
Automatically update your runbooks and policy documents with ITIL, SOX and SOC compliant processes. Accelerate your support transition and operational efficiency by up to 50%.
Enhance customer experiences with AI-driven, omnichannel voice accelerators that integrate with your CRM and ITSM platforms. Simplify interactions with NLP, mood detection and Lex bots.
Achieve 100% patch compliance with automated end-to-end patching, orchestration, and post-patching remediations for your infrastructure including non-Microsoft applications.
Attain ITIL-driven automation and orchestration on the cloud and on-premises with a single source of truth for your CMDB. Simplify IT and save costs with zero-touch operations.
Deploy a highly compliant governance model on Azure with modular, customizable and ready-to-provision templates for IAM, Management Group Hierarchy, Azure Security Center and more.
Spin up a governance model effortlessly on AWS with ready-to-provision templates for all AWS security, threat and monitoring services while ensuring complete regulatory compliance.
Provision and manage all your public cloud accounts across AWS, Azure and GCP from a single portal. Get a 360-degree view of all your accounts while adding new customers on the go.
Build highly scalable, microservices-based applications rapidly using our turnkey accelerators based on Azure serverless technologies such as Functions, Logic Apps, and CosmosDB.
Create and deploy serverless applications using AWS technologies such as Lambda, Step Functions, DynamoDB and Kinesis. Scale on-demand and eliminate infrastructure management woes.
Accelerate the development of containerized applications on Azure and AWS. Eliminate the need to manage servers and get the flexibility to quickly scale up or down.
Deliver agile applications faster across multiple clouds with our ready-to-use accelerator structures on Kubernetes. Make the most of managed cloud services regardless of the provider
Bid farewell to the complexity and time-consuming nature of cloud setup with an accelerator that fast-tracks the configuration of common migration landing zones on AWS and Azure.
Persistent will update your request, which will take no longer than 3 business days
Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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