Client Success
Patient Access Services Solution
Persistent’s Patient Access Services (PAS) solution is an orchestration service where contact center agents and care managers can enable a high-touch patient experience for seamless patient care.
Business Benefits
- Enhance patient throughput and call center capacity by increasing user productivity
- Access to comprehensive clinical and real time data made call agents and care advisors’ more responsive to patient needs
- Better access to insurance data and seamless integration with billing processes improved revenue cycles
- Seamless processes and hand-offs between services enhanced patient experience
- Enabling multi-channel access to the same services using patient portals
- Significant reduction in re-admissions and increase in market share
Solution
Persistent’s PAS solution is built on Salesforce – the World’s #1 CRM platform and consists of several key features:
- Patient Acquisition
- Scheduling of Appointments
- Referral Management
- Quality Metrics and Custom Dashboards
- Risk Stratification
- Patient 360 View
- Telephony (CTI) Integration
- Case Management
- Agent Skill-based Call Routing
- Knowledge Management
- Insurance Verification
- Video Chat, Live Agent
- Complaint Management and Tracking
- Bidirectional EMR Integration
- Payment Gateway
Client Success
Enhancing Patient Access Center for a Leading Academic Medical Center
- 26% improvement in appointment slot utilization for PCPs in the first 3 months
- 34% reduction in average call time in the first 3 months
- Improved referral volume
- Reduced operational costs for Patient Access Center
Client Success
Improving patient handling for one of the largest kidney care companies in the US
- Enabled efficient handling of patient cases and better care coordination with a 360-degree view of the patient in the Health Console
- Improved collaboration between the care team and patients for more timely and focused care
- Robust integrations of internal systems to build detailed managerial and transitional reporting
Why Persistent?
1700+
Healthcloud certis.
2500+
Engineers
4100+
Certifications
1500+
Engagements
5/5
Csat
18+
Years Of Salesforce Partnership
Persistent in Healthcare & Life Sciences
Providing Digital Transformation Solutions for Personalized, Predictive & Preventive Care
125+
HCLS
Customers
3000+
Technologists & Domain SMEs
3 of top 5
Analytical Inst. Comp.
3 of top 5
Healthcare Payers
5 of top 10
US Providers
2 of top 10
Medical Devices
50+
Health/Med Tech & ISVs
3 of top 10
Pharma/CRO/CDMO