Patient Access Services Solution

Patient Access Services Solution

Persistent’s Patient Access Services (PAS) solution is an orchestration service where contact center agents and care managers can enable a high-touch patient experience for seamless patient care.

Digital Front Door
Business Benefits
  • Enhance patient throughput and call center capacity by increasing user productivity
  • Access to comprehensive clinical and real time data made call agents and care advisors’ more responsive to patient needs
  • Better access to insurance data and seamless integration with billing processes improved revenue cycles
  • Seamless processes and hand-offs between services enhanced patient experience
  • Enabling multi-channel access to the same services using patient portals
  • Significant reduction in re-admissions and increase in market share

Solution

Persistent’s PAS solution is built on Salesforce – the World’s #1 CRM platform and consists of several key features:

  • Patient Acquisition
  • Scheduling of Appointments
  • Referral Management
  • Quality Metrics and Custom Dashboards
  • Risk Stratification

  • Patient 360 View
  • Telephony (CTI) Integration
  • Case Management
  • Agent Skill-based Call Routing
  • Knowledge Management

  • Insurance Verification
  • Video Chat, Live Agent
  • Complaint Management and Tracking
  • Bidirectional EMR Integration
  • Payment Gateway
Client Success

Streamlining Patient Access for a Premier American Children’s Hospital
  • 60% reduction in clicks
  • Improved referral processing time from 4 days to 1 day
  • Contact center escalation referrals to clinics from 70 clicks to 2 clicks
  • Increased accuracy with batch scheduling, serving 50 patients in 3 clicks
  • Significantly reduced wait times and abandoned calls

Client Success

Enhancing Patient Access Center for a Leading Academic Medical Center
  • 26% improvement in appointment slot utilization for PCPs in the first 3 months
  • 34% reduction in average call time in the first 3 months
  • Improved referral volume
  • Reduced operational costs for Patient Access Center

Client Success

Improving patient handling for one of the largest kidney care companies in the US
  • Enabled efficient handling of patient cases and better care coordination with a 360-degree view of the patient in the Health Console
  • Improved collaboration between the care team and patients for more timely and focused care
  • Robust integrations of internal systems to build detailed managerial and transitional reporting

Client Success
 Persistent Services and Industries Listing

Streamlining Patient Access for a Premier American Children’s Hospital
  • 60% reduction in clicks
  • Improved referral processing time from 4 days to 1 day
  • Contact center escalation referrals to clinics from 70 clicks to 2 clicks
  • Increased accuracy with batch scheduling, serving 50 patients in 3 clicks
  • Significantly reduced wait times and abandoned calls
Client Success
 Persistent Services and Industries Listing

Enhancing Patient Access Center for a Leading Academic Medical Center
  • 26% improvement in appointment slot utilization for PCPs in the first 3 months
  • 34% reduction in average call time in the first 3 months
  • Improved referral volume
  • Reduced operational costs for Patient Access Center
Client Success
 Persistent Services and Industries Listing

Improving patient handling for one of the largest kidney care companies in the US
  • Enabled efficient handling of patient cases and better care coordination with a 360-degree view of the patient in the Health Console
  • Improved collaboration between the care team and patients for more timely and focused care
  • Robust integrations of internal systems to build detailed managerial and transitional reporting
Why Persistent?

Salesforce with Persistent

1700+

Healthcloud certis.

2500+

Engineers

4100+

Certifications

1500+

Engagements

5/5

Csat

18+ Years Of Salesforce Partnership

18+

Years Of Salesforce Partnership

18+ Years Of Salesforce Partnership

Persistent in Healthcare & Life Sciences

Providing Digital Transformation Solutions for Personalized, Predictive & Preventive Care

125+

HCLS
Customers

3000+

Technologists & Domain SMEs

3 of top 5

Analytical Inst. Comp.

3 of top 5

Healthcare Payers

5 of top 10

US Providers

2 of top 10

Medical Devices

50+

Health/Med Tech & ISVs

3 of top 10

Pharma/CRO/CDMO

Contact us

    You can also email us directly at info@persistent.com

    You can also email us directly at info@persistent.com