Conversational AI
Redefine user experience with AI powered intelligent chat and voice bots
Persistent’s conversational platform solutions automate customer engagement with bots that provide real-time, contextualized, and personalized communication across multiple languages and channels. These solutions use natural language processing (NLP) and GenAI to identify the intent behind user queries and deliver accurate, relevant responses.
The conversational bots securely connect to enterprise knowledge bases, giving end users access to a subject matter expert and a personal assistant around the clock. Whether it’s customer service, lead generation, or handling employee queries, Persistent helps you create self-learning bots that manage high query volumes while your team focuses on work that drives maximum business value.
Benefits
- Deliver 24×7 multilingual customer service with no wait times through an agentic assistant.
- Scale operations quickly by building internal and customer-facing bots.
- Resolve employee queries around HR and Sales automatically with contextualized bots.
- Achieve significant savings through the automation of support operations.
Offerings & Solutions
HR Assist
Resolve HR queries automatically and take actions directly from communication channels to significantly improve employee experience.
NLP
Fuel key business decisions by unearthing actionable insights. Mine huge data to extract insights and get a comprehensive view.
Chatbot
Improve productivity and automate your customer journey with multi-lingual and 24/7 support chatbot.
BankAssist
Automate customer-facing operations in banking by enabling self-support functions and cross-sell opportunities through contextualised communications.
InsurAssist
Automate customer-facing operations in insurance by enabling self-service interactions through personalised exchanges.
AgentAssist
Empower agents to resolve customer queries faster with agentic bots that suggest the next best actions based on live conversations.
SalesAssist
Enable sales teams to access enterprise data 24×7 without support executives and perform analytics to improve decision-making and sales performance.
Client Success
Client Success
Client Success
Client Success
Client Success
Client Success
Client Success
Client Success
Client Success
News & Insights
Cultivating fruitful customer service experience through Chatbots
Awards and Recognition
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