The ISG Provider Lens™ 2020 – Healthcare Digital Services report for the U.S. analyzes relevant software vendors and service providers in the global market, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology.
Persistent was recognized as a Rising Star for Digital Transformation – companies that have a promising portfolio or the market experience to become a leader, including the required roadmap and adequate focus on key market trends and customer requirements. Rising Stars also have excellent management and understanding of local markets.
ISG identified the following Persistent strengths:
Patient Engagement using Salesforce Health Cloud
Using the Health Cloud platform, Persistent serves healthcare providers with its digital transformation focus on patient experience.
For example, Persistent worked with a health system to re-architect and roll out a new Patient Engagement suite of apps, including a new provider referral portal, scheduling, triaging, EMR integration and population health.
Persistent’s service offerings include consulting, architecture, design, build, test, validate, deploy and run. The company invests in AI, ML, DevOps and low-code/no-code (RPA) to improve the speed and quality of outcomes. Persistent was an early Salesforce Health Cloud developer partner and continues to develop accelerators for the platform. The accelerators help clients speed up the time to market for digital patient services, including for digital front door, COVID-19 care delivery and EMR integration.
Persistent collaborates with its partner ecosystem to deliver value faster. Partnerships are focused on R&D (ClearData and Salesforce Health Cloud), go-to-market (Salesforce, AWS and ClearData) and building solutions to industry problems.