Client Success

From Frustration to Efficiency: Ignite & Identity HUB Revolutionize Global Payment Platform’s Identity Management

A digital payment platform providing payment solutions for individuals, small businesses, large enterprises, and international users in over 200 countries and over 100 currencies.

The Challenge

Our client faced many challenges, the most pressing one being the need to comply with GDPR quickly. To complicate things further, they already had an existing software they were leveraging for the identity-related features within that application.

Unfortunately, this software lacked automated onboarding and offboarding as well as centralized password management, resulting in poor compliance and reporting capabilities. No single-sign-on (SSO) solution existed, and the legacy application’s user interface wasn’t user-friendly. As a result, users struggled to navigate the system, causing support tickets to pile up. The lack of streamlining and self-service resulted in frustration for both users and administrators.

The Solution

Persistent recognized the need for major changes, starting with a Switch from the legacy application, SAM, to Oracle Identity Management (OIM), allowing for a more comprehensive and secure system. Persistent realized that getting users to adopt the new system would be a significant challenge.

Persistent added the Ignite UI to OIM to smooth the transition process, significantly improving the user interface’s intuitiveness. The Ignite UI was added to other target systems and subsystems, such as O365 and Active Directory (AD), making it easier to manage all of these systems in one place.

With the Ignite UI, Persistent streamlined the transition process, making it easier for users to get used to the new interface regardless of the difference on the backend. This led to a much more efficient and user-friendly system providing the client with both cost and time savings accelerating business growth and agility.

The Outcome

Persistent streamlined the client’s operations leveraging the latest technology and user[1]friendly interfaces, providing the client with a solid foundation for future growth and success.

By modernizing the identity platform and switching to OIM, Persistent resolved the backend issues and provided the client with a modern front end using Ignite. This resulted in decreased support tickets and helpdesk calls, saving the client both time and money.

The Identity HUB UI provided a centralized location for users to gain access to all other identity-related apps. Simplifying the user experience made navigating the system easier, improving both efficiency and productivity.

Technology Used
  • SerraView
  • ITSM user and ticket
  • MyAssets
  • Custodian
  • Lenel
  • Oracle Identity Manager (OIM)
  • Ignite
  • Ping SSO
  • Active Directories
  • O365

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