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Since 2008, l’Agence du Don en Nature has collected and redistributed new unsold non-food products to people facing hardship and uncertainty. In January 2022, ‘la loi ‘anti-gaspillage pour une économie circulaire (AGEC)’ came into force. Designed to reduce material waste, fight poverty and combat climate change, this law radically impacted l’Agence du Don en Nature’s operations.
L’Agence du Don en Nature’s needs reflected those of a classic ecommerce company. However, as a non-profit organisation, there were also some sector-specific demands.
To meet they wanted to :
- Automate tasks the more the better, to make the redistribution of donations more equitable
- Match the quantity and types of products to recipient associations’ size
- Consolidate its data in a CRM tool, accessible to the in-house teams
- Make all products visible and accessible, including stock in an external warehouse, which was not visible
L’Agence du Don en Nature decided to entrust this project to Persistent Systems France, a Salesforce partner since 2003. Initially we implemented the B2B Commerce solution.
and the part of Sales Cloud necessary to consolidate the Agence du Don en Nature database. We then integrated the new solution with the Sage X3 ERP through an ETL (Extract Transform Load). Then customised B2B Commerce at the customer’s request to make the delivery of products fairer and more efficient.
This project will allow us to greatly accelerate our donation redistribution activity. The Persistent team was always very responsive. The consultants and experts we worked with were very attentive during the initial phase to define our needs and throughout the implementation and monitoring of the entire projectRomain Canler CEO, Agence du Don en Nature
For more details on how we helped l’Agence du Don en Nature streamline and boost its ecommerce business click on the link below.