Service Desk
Next-gen, ITIL-compliant intelligent operations, leveraging extensive use of AI/ML, RPA, workflow automation, and orchestration.
IT operations can be costly and complex, often requiring large teams while still leaving users dissatisfied. Yet too often, current ITSM tools are either expensive or lack features and flexibility.
Persistent’s next-gen Intelligent Service Desk offers users self-service capabilities, with virtual AI/ML assistance to improve First Call Resolution (FCR), including end-to-end ownership of logging, tracking, and incident resolution for IT. Our approach provides a flexible and innovative operating model that caters to growing business needs.
Benefits
- AI/ML driven chatbots for self-help and self-healing capabilities
- Persona-based smart IVR support for improved response quality
- NLP, voice-based sentiment analysis with ERPs & Active directory
- Continuous service improvements through automation and orchestration
Why Persistent?
Practitioner guided, Automation-led
Unlock the most value from cloud and infrastructure modernization with our practitioners and ready-to-use Automation Stack that implements industry best practices across your hybrid and multi-cloud infrastructure and operations.
Product engineering DNA
Persistent expertise as the leader in product engineering and cloud engineering assisting ISVs in migrating or modernizing to cloud-based distribution, including R&D for cloud service providers to launch new services.
Extensive Partner Ecosystem
A 360-degree relationship as a training, engineering, certification and implementation partner for public cloud service providers, cloud software and platform developers, and close collaboration with open source.
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