Transform Sales and Service Experiences with Intelligent Search

Sales and support are critical functions in every company’s pursuit to win, sustain, and grow customer business. Effectiveness and success of these operations depends on timely and easy access to relevant information.

Sales reps often struggle to find the relevant information to help them make progress with customer enquiries and business opportunities. They would rather spend their time and effort meeting their customers than searching for information across scattered silos and search interfaces. But they need access to information for meaningful conversations and winnable proposals.

Similarly, customer service agents are often overwhelmed with a high volume of customer requests and tickets. They repeatedly spend enormous time and effort wading through a multitude of unstructured text within content repositories, knowledge articles, wikis, and portals, to access reasonably relevant information to address customer issues.

Persistent’s Engage 360 solution for Salesforce leverages Amazon Kendra’s machine learning-powered intelligent search capabilities to deliver sales effectiveness and superior service agent productivity. With Engage 360, your support and sales reps don’t need to search through troves of disparate and distributed unstructured information. In a single click, suggested answers, matching FAQs, similar cases / opportunities, relevant solutions / success stories, and other recommended content is proactively rendered within familiar Salesforce interfaces such as Sales Cloud and Service Cloud.

Delivered in partnership with AWS and Salesforce, Persistent’s Engage 360 is a managed package that is easily set up within your Salesforce ecosystem and configured with fully managed Kendra search service.