Transforming business outcomes with Intelligent Search
Empower employees, customers, partners, executives with contextual and precise access to information hidden across knowledge silos to drive business intelligence, Innovation, and automation.
Enterprise information assets are enormous in size and complexity, are diverse and distributed, largely multi and un-structured, and are growing at a rate faster than your business does.
While organizations are looking for ways to unshackle the knowledge and insights hidden insides these silos of information for their business users to leverage, they are confronted with several challenges, such as
Top challenges with enterprise information access
Digital workers are spending upward of 8 hours per wek searching and gathering information
Over 50% of knowledge workers regularly access four (4) or more systems to get the information they need!
Knowledge workers find required relevant information less than 50% of the time!
Content volumes within enterprises are growing at over 50% annually compounded!
How can organizations overcome these problems to deliver knowledge-based accurate and actionable insights to achieve superior business outcomes? With Persistent’s experience, and accelerators in cognitive search, natural language understanding, and related technologies, you can drive automation, innovation, and intelligence. It will help you exceed workplace productivity, customer self-service, regulatory compliance, research & engineering objectives.
Figure 1: How enterprise information challenges impacts business personas and outcomes!
Benefits of Intelligent Search Implementation
Intelligent Search offers a paradigm shift to break the information access barrier to deliver precise answers and accurate results from large and distributed corpus of unstructured content. It involves following key differentiated capabilities –
- Digitize information available in various file types and media formats (e.g., audio, video, text images).
- Unify and index content from disparate and distributed content silos at scale.
- Interpret natural language queries, including what, when, where, how, and why questions
- Deliver highly relevant document ranking based on deep learning semantic models.
- Search models that are tuned and optimized for a variety of industry domains (including financial services, healthcare, insurance, media, pharmaceutical, and telecom), and business functions (like HR, operations, support)
Applying these capabilities over organization’s content and integrating them within the operational workflows, can deliver a variety of benefits to the business across several industries.
Streamline employee on-boarding
Minimize work duplication
Improve knowledge worker effectiveness
Drive contract obligation
Accelerate policy adherance
Safeguard inventions & intellectual property
Increase sales intelligence
Achieve support deflection
Expedite case resolution
Example Solution and service Offerings powered by Intelligent Search
To help organizations accelerate and simplify their evaluation, implementation, and adoption of intelligent search, Persistent offers several accelerators and best practices. A few are listed below.
Support agent productivity accelerator for Salesforce ServiceCloud
Sales & business optimization accelerator for Salesforce SalesCloud
Customer self-service accelerator for Salesforce ExperienceCloud
Drug labeling precedence discovery accelerator for Pharmaceutical industry
Regulatory alert monitoring acelerator for banking & financial services industry
Intellectual property store for invention safeguarding accelerator for Pharmceutical industry
Legacy workplace search modernization for SMB and Enterprises
Intelligent search plug-ins for enterprise apps like ServiceNow and Confluence
Knowledge-powered intelligent conversational engine delivery
Why Amazon Kendra
AWS Kendra is a fully managed intelligent search service, powered by machine learning that helps find answers from multiple content repositories. It can be easily and quickly setup, is pre-optimized to several domains and offers continuous learning. It offers high level of information security both at-rest and in-motion.
Kendra has been successfully implemented in different use cases, across many organizations, including workplace productivity, research & engineering, regulatory & legal compliance, customer support & self-service, retail & e-commerce, and delivery of intelligent applications.
As an example of its differentiated capability and use case, Persistent offers a sales and support productivity accelerator, called Engage360 for Salesforce that is powered by Kendra. The solution has been certified and approved by Salesforce and listed on AppExchange marketplace.
Run a Rapid Proof of Concept
Unlike traditional and open-source search, Kendra can be swiftly evaluated for its capabilities and alignment with your requirements. Many of our customers and prospects are leveraging the below offer to rapidly configure and assess the technology with their content and use case within less than 15 days.
Figure 2: How to Run a Rapid Proof of Concept with Kendra Search
Offerings & Solutions
Sales and Business Development Empowerment
- Improves precision and thoroughness of business proposals
- Enhances quality of sales conversations
- Accelerates speed of responses to customer
Customer Support Assist
- Maximizes first contact resolution
- Accelerates mean time to resolution
- Reduces learning curve for newly inducted service agents
- Enables smart ticket routing and agent collaboration
Intelligent search solution with Engage360 for Salesforce Apps
Empowering Sales and Support reps with fast access to relevant information is one of the best ways to positively impact customer experiences.