Transforming business outcomes with Intelligent Search

Enterprise information assets are enormous in size and complexity, are diverse and distributed, largely multi and un-structured, and are growing at a rate faster than your business does.

While organizations are looking for ways to unshackle the knowledge and insights hidden insides these silos of information for their business users to leverage, they are confronted with several challenges, such as

Digital workers are spending upward of 8 hours per wek searching and gathering information

Over 50% of knowledge workers regularly access four (4) or more systems to get the information they need!

Knowledge workers find required relevant information less than 50% of the time!

Content volumes within enterprises are growing at over 50% annually compounded!

How can organizations overcome these problems to deliver knowledge-based accurate and actionable insights to achieve superior business outcomes? With Persistent’s experience, and accelerators in cognitive search, natural language understanding, and related technologies, you can drive automation, innovation, and intelligence. It will help you exceed workplace productivity, customer self-service, regulatory compliance, research & engineering objectives.

Figure 1: How enterprise information challenges impacts business personas and outcomes!

Benefits of Intelligent Search Implementation

Intelligent Search offers a paradigm shift to break the information access barrier to deliver precise answers and accurate results from large and distributed corpus of unstructured content. It involves following key differentiated capabilities –

• Digitize information available in various file types and media formats (e.g., audio, video, text images).
• Unify and index content from disparate and distributed content silos at scale.
• Interpret natural language queries, including what, when, where, how, and why questions
• Deliver highly relevant document ranking based on deep learning semantic models.
• Search models that are tuned and optimized for a variety of industry domains (including financial services, healthcare, insurance, media, pharmaceutical, and telecom), and business functions (like HR, operations, support)

Applying these capabilities over organization’s content and integrating them within the operational workflows, can deliver a variety of benefits to the business across several industries.

Why Amazon Kendra

AWS Kendra is a fully managed intelligent search service, powered by machine learning that helps find answers from multiple content repositories. It can be easily and quickly setup, is pre-optimized to several domains and offers continuous learning. It offers high level of information security both at-rest and in-motion.

Kendra has been successfully implemented in different use cases, across many organizations, including workplace productivity, research & engineering, regulatory & legal compliance, customer support & self-service, retail & e-commerce, and delivery of intelligent applications.

As an example of its differentiated capability and use case, Persistent offers a sales and support productivity accelerator, called Engage360 for Salesforce that is powered by Kendra. The solution has been certified and approved by Salesforce and listed on AppExchange marketplace.

Run a Rapid Proof of Concept

Unlike traditional and open-source search, Kendra can be swiftly evaluated for its capabilities and alignment with your requirements. Many of our customers and prospects are leveraging the below offer to rapidly configure and assess the technology with their content and use case within less than 15 days.