Client Success

We help customers bring true digital transformation with a human-centric and, design-led approach that reimagines digital experiences.
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Special Report: Digital Banking CX Trends in a Post-Covid-19 WorldWe believe that rich user experiences (UX) and client experiences (CX) are critical drivers for digital transformation. Our approach leverages human-centric design thinking methods with the industry and technical expertise needed to bring ideas to reality. Cross-functional teams of strategists, designers and skilled technologies come together to put UX and CX at the heart of everything we do.
Kick start your digital initiatives fast with a human-centered, design-led approach to digital transformation with our Digital Greenhouse methodology.
Engineering for the market, at the speed of today’s digital business.
Framework, methodology and expertise to achieve A11Y by maximizing auto-detectable and auto-solvable conditions that meet American Disability Act (ADA) and other regulatory standards.
Creating unified experiences across channels for seamless and intuitive omni-channel end user experience with templatized reusable experience assets.
Here’s how Hackensack University Medical Center (UMC) is transforming patients’ digital interactions with big data.
Helped the world’s largest network equipment manufacturer transform its customer support to an accurate and personalized next-gen self-serve portal.
Our human-centered innovation led approach keeps your customer at the center of the solution to design and deliver impactful digital experiences.
We bring together design, technology, domain and business experts to build digital solutions and digitize customer experiences that drive business results.
Our more than 30 years of experience in working with cutting-edge technologies and with leading companies across industries has helped us build strong domain and technology expertise.
Access our latest thought leadership and updates on Digital Strategy & Design.
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Whitepaper
Whitepaper
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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