Digital transformation is touching every segment of every industry. Organizations not only need to modernize their approach to using technology, but also transform how they enable employees to leverage technology to better serve customers. Rohit Verma, CEO of Crawford & Company, recently joined Julie Devoll of Harvard Business Review to give his quick take on digital transformation in the insurance claims sector and what needs to happen now.

In this session, learn how digital is transforming the claims management sector and how Crawford is using technology to enable their employees to better serve customers with empathy in a time of great need.