Managed Services help India’s top banks to leverage best of Salesforce

Client Success

Managed Services to help one of India’s top banks leverage the best of Salesforce

Learn how one of India’s most innovative banks achieved truly transformational levels of change while seamlessly managing thousands of users, multiple orgs and applications with Persistent’s ITIL-compliant Salesforce Managed Services.

  • Significant Organizational Change Management required since existing loan disbursement process was paper based & manual
  • Multiple product launch vision with minimum timeline
  • Automation and change management needed across teams
  • Due to OCM, significant number of tickets were generated.
  • Due to large enterprise-wide footprint, more than 150 integration points were under constant watch
  • Leveraged Persistent’s Salesforce expertise across all salesforce products and existing managed services team comprising of L1-L2-L3 team composition
  • Leverage Persistent built tools and accelerators for Automation and CI/CD
  • ITIL Compliant Managed Services Solution
  • Integration with ITSM and CTI
  • Modular design to help choose the levels of KPIs / SLA’s most relevant to business
  • 80% reduction in IT Services cost compared to earlier managed option by application development team
  • 150+ product integrations supported by MuleSoft
  • ITIL 4 Compliant Processes, rather than ad-hoc support processes

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