Why hosting IBM Engineering lifecycle management may not be right for your business

Until recently, there was only one way to tap into the benefits of IBM ELM for your CLM or ALM needs: buy it, install it in your data center and maintain it yourself.

According to IBM ELM customers, that model can be surprisingly resource-intensive, including:

IBM ELM Managed Services
  • Hardware Requirements

Even small customers require at least four servers to handle IBM ELM’s computing needs.

  • Maintenance Requirements

To use IBM ELM to the fullest, customers had to install and integrate the platform, update it with monthly fixes and patching, create users, manage permissions, build templates and much more.

  • Staffing Requirements

As it turns out, all this maintenance activity required hiring and training at least two full-time employees to support the platform properly.

  • Uptime Requirements

As the collaboration platform for your product development teams and the repository for all your product-related artifacts, IBM ELM is a critical path system for your business. Any downtime can have incredibly adverse effects on your production pipeline and time to market.

  • Support Requirements

Global organizations naturally have a greater variety of products and more complex regulatory and compliance environments to manage. Around the clock support requires staffing multiple shifts of IBM ELM support experts to ensure each region can maximize their efficiency and effectiveness.

The Persistent Systems Managed Services Advantage

Instead of owning and maintaining your own IBM ELM solutions, let Persistent Systems manage them for you. Here are six reasons why:

Just Use It
Just Use It
With Persistent Managed Services, we handle the creation and maintenance of your IBM ELM instance. You get 100% of the value of owning the software with 0% of the hassle.
Leave It To The Experts
Leave It To The Experts
Not all IBM ELM managed services partners are the same. Persistent helped to create IBM ELM years ago, and we use it ourselves every day to support our own business. Nobody knows IBM ELM better than Persistent.
Continuous Availability
Continuous Availability
Your IBM ELM instance will be there whenever and wherever you need it, current, patched up and secure.
Flexible Solutions
Flexible Solutions
Our managed services support options include on premises, cloud or hybrid models available to meet your exact needs and integrate fully with your IT ecosystem.
No Headcount Needed
No Headcount Needed
There’s no need for you to open job requisitions, find the candidates with the right skills, train them, then onboard and integrate your new hires. Let us handle that.
Flexible Pricing
Flexible Pricing
We have several offshore, nearshore and EU/US citizenship options to choose from depending on your needs, and you can adjust the level of support based on your expected tickets per month.

The Benefits of Persistent Managed Services

When you trust Persistent Systems to manage your IBM ELM instance, you’ll gain significant advantages over managing the software yourself, including:

  • Faster preparation and initial rollout
  • Decreased maintenance resources
  • Decreased system downtime
  • More efficient infrastructure management
  • EU/US Citizen options available for defense, government and military accounts
  • Faster time to use and value
  • Greater focus on higher-value activities
  • Ability to leverage new features quickly
  • Nearshore and Offshore options available for increased pricing and support flexibility
  • Improved system support by relying on the software developers themselves to handle your trouble tickets

What is included with Persistent Managed Services?

Persistent Managed Services includes comprehensive support of your IBM ELM  Engineering solution, based on our years of experience creating, supporting and using the software daily.

All our Persistent Managed Services agreements include, but are not limited to, the following:

  • Pre-installation assessment and analysis
  • Installation and configuration of the back-end database server
  • Installation and configuration of the AppServer
  • IBM ELM server installation, configuration and administration
  • Testing and validation of the environment
  • Project area creation and administration
  • Custom link definition and integration configuration
  • Client-defined support schedule
  • Regular managed upgrades and patching
  • System performance monitoring
  • Regular system backup and restore

The list of IBM ELM solutions we support includes, but is not limited to:

  • IBM Engineering Systems Design Rhapsody – Model Manager (RMM)
  • Jazz Team Server
  • Change & Configuration Management (CCM)
  • Quality Management (QM)
  • Requirements Management (RM)
  • IBM Engineering Lifecycle Optimization – Engineering Insights (ENI)
  • Lifecycle Query Engine (LQE)
  • Data Collection Component (DCC)
  • Report Builder (RS)
  • Global Configuration Management (GC)
  • Link Index Provider (LDX)

Interested in receiving 100% of the benefits of IBM ELM without any of the hassles of ownership?

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