Client Success

Build a lean organization with a digital workforce to support human intensive operations.
Financial institutions continue to struggle with manual processes that impact both the customer experience and the bottom line. However, by re-engineering processes with machine learning, artificial intelligence and RPA, you can both reduce costs and improve the customer experience.
With Persistent Digital Operations, you can automate the most complex data collection & decisions in your processes – from processing loan or KYC documents to issuing letters of credit. We help you to rapidly build an enterprise-grade digital workforce to optimize your operations leveraging the power of Artificial Intelligence and RPA.
Empower your Trade Finance processes via smart-data-ingestion and decision-making for documentary collections, letters of credit, payments and sanctions screening.
Digital workforce to augment human-intensive operations such as document processing for loans, tax or customer onboarding.
Drive efficiencies in insurance underwriting and claims processes to achieve faster process implementation through smart data extraction and risk scoring decision engines.
Learn how Persistent helped bolster a better strategy for Institutional Banking through AI & RPA based automation...
Looking to enter a new market and better serve banking customer needs, a mid-sized US Bank needed a digital...
Our approach brings together design, industry and technology expertise to break down organizational silos and create efficient business process automation solutions.
Our intelligent automation CoE enables clients to rapidly launch and scale their digital workforce using latest machine learning, artificial intelligence and RPA technologies.
We have partnered with the most trusted business process automation platform providers to bring the power of cutting-edge technologies to your enterprise.
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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