Client Success

Rapidly deploy new digital insurance capabilities enabled by cutting-edge technologies. Re-invent workflow processes for better customer, partner and employee experiences.
Our Digital Insurance solutions help organizations succeed in a highly competitive industry environment by meeting growing customer expectations and optimizing operational processes.
We offer a cloud-based platform of insurance products and capabilities, with pre-built integrations to leading insurance endpoints, to extend current IT investments with cutting edge, cloud-based technologies to optimize:
Based on our extensive experience in enterprise modernization and delivering digital business acceleration for our clients to enhance existing technology capabilities and bring greater agility and advantage to their business strategy.
Improve customer loyalty through an unparalleled claims management experience while reducing costs and improving efficiency in the claims process through automation.
A digital insurance experience for customers, sales, service, and claims representatives with a 360-degree view of the policy holder.
Improve customer experience by integrating insurance, wellness and care to enhance the patient wellness journey.
Improve wellness and reduce costs of care by predicting the potential of future illness and delivering personalized wellness programs to…
Comprehensive claims and administration solution results in 22% cost reduction over 3 years.
Domain experience derived from delivering digital solutions to leading Insurance Carriers and Third Party Administers around the world.
Over 30 years of software and platform engineering experience, we leverage these insights to help clients build technology-driven solutions that deliver business results.
Established partnerships with leading platform and industry solution providers that enable you to build the right solution for today and the ability for innovate for tomorrow.
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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