Managed Integration Services

Move from reactive integration support to proactive resilient, AI-enabled integration operations with AI-driven ITSM

When integrations fail, the business feels it fast: delayed transactions, interrupted customer journeys, stalled partner workflows, SLA exposure and operations teams pulled into firefighting. As APIs, middleware platforms, cloud services and data flows multiply, many enterprises struggle to keep integration estates reliable, visible and cost-efficient at scale.

Persistent’s Managed Integration Services address this challenge by bringing end-to-end operational support, observability, optimization and governance across APIs, middleware platforms, integration environments.

Leveraging AI-powered operations, automation accelerators and proactive monitoring, we help organizations detect issues earlier, resolve incidents faster and continuously improve uptime, reduce risk and unlock greater business value from their integration performance before disruptions affect investments.

Offerings & Solutions

Managed Data Services

Operate and optimize integration data flows end to end so teams can improve reliability, responsiveness and business performance

API-led & ESB Connectivity Solutions

Modernize API-led and ESB connectivity to reduce integration friction, improve interoperability and support evolving digital business needs

Enterprise Integration Infrastructure Management

Keep integration infrastructure stable, secure and responsive to change with proactive monitoring, governance and continuous optimization

Enterprise Observability Solution

Gain end-to-end visibility across distributed integrations so teams can detect issues earlier, trace dependencies faster and protect critical business flows

AI-Powered Integration Operations (AIOps)

Leverage predictive analytics, intelligent alerting and automation and operational intelligence to proactively identify and resolve integration issues before they impact customers, employees or partners

AI-driven ITSM for Integration Operations

Streamline incident management, ticket triage, SLA tracking, root-cause analysis and service request with AI-enabled ITSM automation built for integration operations

Why Persistent?

Operational depth across complex integration estates

Persistent brings deep experience across enterprise and open-source integration technologies, APIs, middleware, observability and service management to help clients modernize operations while protecting reliability.

AI-enabled operations and automation accelerators

Our automation-led approach helps reduce manual effort, improve response speed and shorten time to value through reusable accelerators and integration-focused operational IP. Our AI-driven ITSM approach supports faster incident correlation, response, improved SLA adherence and service quality across business-critical integration environments.

Partner ecosystem built for enterprise-scale reliability

Close partnerships with leading application and integration technology providers help clients operate, optimize and evolve distributed integration landscapes with confidence.