Conversational AI
Redefine user experience with highly intelligent chatbots.
Persistent’s conversational platform solutions automate customer engagement with chatbots that provide real-time, personalized communication across multiple languages and channels. The solutions use natural-language processing(NLP) and machine learning techniques to identify the intent of end-user queries and offer relevant responses.
The chatbots securely connect with and keep learning from the enterprise knowledge base, essentially giving end-users access to a subject matter expert around the clock. Whether it is customer service or lead generation, Persistent Systems can help you create self-learning chatbots that adeptly handle a high volume of queries while your team focuses on work that matters.
Benefits
- Roll out chatbots rapidly in weeks, not months
- Deliver 24X7 customer service with no wait times through an automated solution
- Address customer queries at scale and minimize query resolution speed
- Enjoy massive savings in customer support operations with reduced customer representative intervention
Offerings & Solutions
Smart Assistant
Improve productivity by implementing context-driven personalized assistant with self-service automation.
NLP
Fuel key business decisions by unearthing actionable insights. Mine huge data to extract insights and get a comprehensive view.
Chatbot
Improve productivity and automate your customer journey with multi-lingual and 24/7 support chatbot.
Client Success
How Persistent helped AGCO digitize its customer service with a conversational AI
Client Success
A large US bank improves overall efficiencies by automating the loan origination business process
Client Success
A large claims management company captures new businesses worth $2 million with digital transformation
Client Success
American clinical research organization and biopharma major accelerates solution delivery with Intelligent Automation
Client Success
US-based healthcare intelligence company improves trial data review efficiency with automation
Client Success
A leading US hospital improves operational efficiencies and reduces billing time with Digital Front Door
Client Success
Leading agriculture cooperative firm increases user base by 500% with re-platformed legacy system and mobility solution
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