Client Success

Automate repetitive processes across the enterprise, reducing manual tasks, increasing speed and removing human error.
Many organizations operate with siloed IT systems, not operating across the enterprise and leaving time-consuming repetitive processes still input manually. This leads to significant time delays and major operational overheads. Robotic Process Automation (RPA) holds the power to automate almost all the repetitive, mundane, and rule-based tasks more quickly, accurately, and tirelessly, compared to a human.
Our solutions help you with process discovery and ROI projection, to managed RPA services, ensuring that your business operations are productive and efficient. We bring a strong partner ecosystem with leading RPA products, combining it with our deep domain expertise and implementation experience we make sure you reach a new level of operational efficiency.
Discover areas of improvement in existing processes. Improve outcome and efficiency based on historical and factual data points and patterns.
Design and architect RPA solutions for your specific industry and use case.
Establish an engine that constantly evaluates the ROI for automating existing processes and executes projects to improve efficiencies.
Healthcare revenue and denial management solution automates business processes to help hospitals identify...
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Awards & Recognitions
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.