Digital Transformation Survey

Stakeholder Information


Common Questionnaire

1. Provide a brief note about your department / function activities


1000 characters remaining

2. What are the key performance indicators (KPIs) for your department / function? Please mention the current achievement levels as well.


1000 characters remaining

3. What are the primary software systems / tools used by your department/ function? Please provide details about the systems/tools, including the product name, vendor (if third-party), version and purpose.


1000 characters remaining

4. Today, what are the top challenges faced by your department / function?


1000 characters remaining

5. Today, what are the top three data requirements that you seek from other departments / functions?


1000 characters remaining

6. What is your vision of department/ function five years from today?


1000 characters remaining

7. Rate the current level of digital adoption for your department/ function.

All the data collection and reporting are manual paper-based / excel.Digital systems are available, but require a lot of manual data entryDigital systems are available, and some data is collected directly at source without manual interventionDigital systems are available, and significant data is collected directly at source without manual intervention. Reports are available in graphical format from a reporting tool.In addition to Level 4 functionality, systems generate alerts automatically and data/information is available to use on your mobile/emails in real-time. Insights from reports are leveraged for decision making.

8. Rate your team on 1-5 when it comes to comfort level of using computers systems, tablets and smartphones -
(‘1’ being very basic skills to operate computer systems, requires a lot of time to adopt to a new software system or application and ‘5’ being an extremely proficient user, can pick up a new complex software or application quickly and can also help train others)

12345

9. In order of priority, please mark the following organization strategies from 1 to 4 Productivity, Agility, Quality, Sustainability. (Refer to definitions below).

Productivity : Productivity refers to labor productivity, material efficiency and energy efficiency.

Agility : Agility is the capability to react quickly and effectively to changing markets defined by customer-designed products and services.

Quality : Quality measures how well finished products meet design specifications. Quality also includes innovativeness and variety/productivity and options/product to measure degree of personalization supported.

Sustainability : Sustainability is defined in terms of environmental impact (such as energy and natural resources), safety and well-being of employees, and economic viability.


1000 characters remaining

10. What are your thoughts on how Digital Transformation can help enhance your department operations? Please list top three initiatives that you would like to consider.


1000 characters remaining

11. List your department's business processes / areas that you believe have an opportunity to become smarter / automated / faster / cost effective by application of the latest technologies, including IoT, mobile accessibility, Cloud and Analytics. Please describe these items in detail.


1000 characters remaining

12. Describe your thoughts about the "Improvements that the plant should do in systems, data handling, communication and processes" to improve your customers satisfaction


1000 characters remaining

13. On a real time, basis, do you get the required data, information, and/or analysis from plant/functions operations such as Manufacturing Execution Systems (MES), Customer relationship management (CRM), Product lifecycle management (PLM) / Product data management (PDM), Enterprise resource planning (ERP), machines and other systems for decision making? Please elaborate your response. What improvement opportunities do you see on this front?


1000 characters remaining

  


Department Information

Selection of at least one department is required to complete the survey.

Questionnaire about Executive Management / CXO:

1. What are the products / services the plant/facility delivers?


1000 characters remaining

2. What are the primary goals driving your organization strategy in short term (12-24 months) / long term (5 years)?

3. Please rate your organization risk-averseness from 1 to 5, when it comes to adopting new technologies?
(‘1’ is extremely risk-averse – will not adopt a new technology unless it has been time tested by market and ‘5’ is being ready to take investment risks with new technologies)

12345

4. For initiatives starting now, how soon do you see Digital Transformation delivering expected value to your organization?


1000 characters remaining

5. Have you taken any local initiatives recently towards digital transformation? If yes, please provide some details about your experience and feedback (success, failure, neutral).


1000 characters remaining

Questionnaire about Supply Chain / Procurement / Production Planning & Control / Inventory management / Dispatch / Warehouse management:

1. How do you collect customer demands today? Mention software tools if used


1000 characters remaining

2. How do you forecast the demand?


1000 characters remaining

3. How do you optimally schedule the production today?


1000 characters remaining

4. What is the frequency of production schedule planning?


1000 characters remaining

5. What are the most seen customer complaints related to supply chain today?


1000 characters remaining

6. What is the typical lead time for raw materials? How do you plan for lead time of raw materials? Do you have visibility into your suppliers’ production schedules?


1000 characters remaining

7. Is inventory management automated or manual?

AutomatedManual

8. How do you track customer orders dispatch till delivery?

9. Are there any challenges involved in locating inventory or finished goods in warehouse?

YesNo

10. Are there any tools used for warehouse management?

YesNo

11. What percentage of total orders is export orders? Is export-import process documentation manual or automated?

Questionnaire about Manufacturing:

1. Explain the manufacturing processes followed. How do you ensure standard operating procedures (SOPs) are followed by all workers?


1000 characters remaining

2. What is the current Overall Equipment Effectiveness (OEE) in your area of production?


1000 characters remaining

3. What are the different types of machines used in your area of production?


1000 characters remaining

4. Are all these machines connected to any software tool for data acquisition?

YesNo

5. What are the key reasons of delay in production, if any?


1000 characters remaining

6. How frequently do you get production schedule/orders from planning team?


1000 characters remaining

7. How are customer complaints diagnosed? Is product traceability a requirement today? If yes, do you ensure traceability through a manual or automated system?


1000 characters remaining

8. What are the key causes of machine breakdown that result in unplanned downtime?


1000 characters remaining

Questionnaire about Quality:

1. What is the overall reject percentage from manufacturing? What are the top causes of quality issues?


1000 characters remaining

2. Does the quality process rely on manual inspection today or is it automated

3. How is the quality data captured and recorded?


1000 characters remaining

4. How is quality data shared between facilities and departments?


1000 characters remaining

5. What are the top three causes for customer complaints today?


1000 characters remaining

6. What are the tools used for quality data management today?


1000 characters remaining

7. Do you expect improvement in quality analysis with a view to reduce the QA inspection rejection and to reduce the customer complaints from the field? Please elaborate your response on this front.


1000 characters remaining

8. What are the efforts required to collect data for quality in case of an audit?


1000 characters remaining

9. Do you see inexplainable variance in product quality?


1000 characters remaining

10. How do you ensure quality process compliance?


1000 characters remaining

Questionnaire about Maintenance / Utility:

1. What is the overall availability of machines today? If possible, give a breakdown of the planned and unplanned maintenance


1000 characters remaining

2. Do you use a system for Preventive Maintenance (PM) scheduling?

YesNo

3. How do you measure key maintenance metrics such as PM Effectiveness, MTBF, MTTR etc?


1000 characters remaining

4. What are the top breakdown reasons seen today?


1000 characters remaining

5. Are there any sustainability initiatives taken such as optimizing energy consumption, adopting renewable sources of energy, effluent treatment (reducing pollution) etc.?


1000 characters remaining

6. Have you taken any initiatives towards predictive maintenance? Please provide some details about your experience and feedback (success, failure, neutral)


1000 characters remaining

Questionnaire about Business Development / Sales / Technical Marketing:

1. What is the mix of catalog products vs custom products sales?


1000 characters remaining

2. How are business opportunities tracked?


1000 characters remaining

3. Is your Sales team equipped with mobility tools on field – such as opportunity tracking / updates, product catalogue, costing, quote process?


1000 characters remaining

4. How long does it take to respond to a new RFQ? Does the process involve multiple departments?


1000 characters remaining

5. Do you receive customer data regularly from other departments/plants – such as complaints, order vs actual, delivery status, payment status etc.?


1000 characters remaining

6. Do you have a customer satisfaction index measure? If yes, please share ratings from recent exercise.


1000 characters remaining

Questionnaire about IT / Information and Communication Technology (ICT):

1. Do all employees have access to computer systems, email, tablets and mobile phones?


1000 characters remaining

2. What is the organization comfort level in adopting cloud technologies?


1000 characters remaining

3. What cloud services do you use?

Public cloudPrivate cloudHybrid cloudNone

4. If not using any cloud services today, what is organization plan to migrate to cloud?


1000 characters remaining

5. Is your IT team trained to handle the services of cloud infrastructure? ?


1000 characters remaining

6. How do you ensure security of your data today? Has there been any data security incidents in past?


1000 characters remaining

7. There is a lot of data being generated, how do you manage accessibility, storage and availability of this data?


1000 characters remaining

8. Do you use any business intelligence (BI) tools for analyzing this data? Is this tool integrated with all your systems today?


1000 characters remaining

9. Are there enough tools and expertise available within organization to generate graphical reports and dashboards in a reasonable time, on request from business users / management?


1000 characters remaining

10. Does your organization support tablets and mobile apps – Android / iOS for better experience to your employees in various functions?


1000 characters remaining

Quesstionaire about Product Design and Engineering:

1. Do you see any deviations in Bill of Material (BoM) from design to engineering? For example, the raw material quality that was defined in design, is not feasible during manufacturing (due to cost, availability etc.)


1000 characters remaining

2. How does the feedback from manufacturing flow back into design for further improvements?


1000 characters remaining

3. Do you have access to product design feedback from the field?


1000 characters remaining

4. Have you explored use of additive manufacturing? Please provide some details about your experience and feedback (success, failure, neutral)


1000 characters remaining

Quesstionaire about Finance:

1. What are the key reports that you require on a regular basis from various departments?


1000 characters remaining

2. How do you track budget, pipeline, investments, expenses and customer payments?


1000 characters remaining

3. How do you decide on new investments?


1000 characters remaining

4. How are supplier invoices processed? Do you have a supplier portal to enter invoices, or does it require scanning of physical copies?


1000 characters remaining

Quesstionaire about Human Resources:

1. What is the ratio of full time employee vs contractor in your facility?


1000 characters remaining

2. How do you ensure safety compliance?


1000 characters remaining

3. Has there been any safety incidents in last 12 months?

YesNo

4. How frequently are employees and contractors trained towards safety compliance?


1000 characters remaining

5. Have you taken any green initiatives in recent past? Please provide some details about your experience and feedback (success, failure, neutral)


1000 characters remaining

6. What are the learning and development initiatives in your organization to promote continuous learning?


1000 characters remaining

7. Do you use any tools for learning and development content management?

Yes, I would like Persistent to contact me on the information provided above. Click Here to read our full Privacy Notice.

  

Start typing and press Enter to search

Contact Us
close slider

Contact Us
Have a question? Drop us a line and we will get in touch with you!

Yes, I would like Persistent to contact me on the information provided above. Click Here to read our full Privacy Notice.