Client Success
CX Transformation
Move beyond a “one size fits all” approach to sales, marketing and service.
Businesses must transform current customer experiences, bringing them to a level that meets rising expectations. Move beyond a one size fits all approach to sales, marketing and service to create competitive advantage.
Persistent provides a powerful set of strategic and process consulting expertise across the entire 360° view of the CX. Our experts drive CX transformation by breaking down siloed approaches, improving customer insight and creating new revenue streams, all while meeting rising customer expectations.
Offerings & Solutions
CX Digital Strategy
Capture and validate requirements, define and prioritize features to create a product roadmap and vision to support your business strategy, goals and timelines.
Experience Design
Design and deliver products, processes, services, and omnichannel journeys with a focus placed on the quality of the customer experience leading to customer loyalty and increased revenue.
Process Re-engineering & Optimization
Analyze and design workflows and business processes to improve customer service, increase productivity, optimize performance and reduce operational costs.
Client Success
Tritium gets 360° view of their customer
Client Success
Global CRM leads to improved CX for medical devices manufacturer
Why Persistent?
Extensive Salesforce Knowledge
Through our 12 year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 1,400 Salesforce Engineers, 27,000 Trailhead Badges, and 2,700 Developer, Platform and Industry Certifications.
Industry Solutions & Accelerators
With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare and Life Sciences, Banking and Financial Services, CPG, Retail, and Manufacturing.
Exceptional Delivery Excellence
Our boutique mindset delivered at enterprise scale has allowed us to continuously satisfy our clients with our most recent CSAT score of 4.86 out of 5.
Persistent Digital Greenhouse™
Learn morePersistent Digital Greenhouse™ is a Comprehensive Digital Strategy Engagement. Click here to learn about our Digital Strategy Engagement.
News & Insights
Access our latest thought leadership and updates on CX Innovation & Optimization.
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