CX Transformation Services

CX Transformation

Move beyond a “one size fits all” approach to sales, marketing and service.

Businesses must transform current customer experiences, bringing them to a level that meets rising expectations. Move beyond a one size fits all approach to sales, marketing and service to create competitive advantage.

Persistent provides a powerful set of strategic and process consulting expertise across the entire 360° view of the CX. Our experts drive CX transformation by breaking down siloed approaches, improving customer insight and creating new revenue streams, all while meeting rising customer expectations.

Offerings & Solutions
CX Digital Strategy

Capture and validate requirements, define and prioritize features to create a product roadmap and vision to support your business strategy, goals and timelines.

Experience Design

Design and deliver products, processes, services, and omnichannel journeys with a focus placed on the quality of the customer experience leading to customer loyalty and increased revenue.

Process Re-engineering & Optimization

Analyze and design workflows and business processes to improve customer service, increase productivity, optimize performance and reduce operational costs.

Client Success

Media powerhouse Frankfurter Allgemeine Zeitung goes digital

Our teams helped FAZ intelligently automate and generate new monetization strategies based on existing customer.

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Client Success

A top children's hospital in the US seamlessly integrates its Salesforce Applications

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Client Success

Persistent accelerates DELTA Machines’ Digital Transformation with Salesforce

Learn how Persistent equipped DELTA Machines with the right tools that took their CX to the next level.

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Client Success
Digitally Transforming media powerhouse Frankfurter Allgemeine Zeitung| Persistent Systems

Media powerhouse Frankfurter Allgemeine Zeitung goes digital

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Client Success
Childers Hospital in America to Integrate Salesforce Applications for Managed Services

A top children's hospital in the US seamlessly integrates its Salesforce Applications

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Client Success
Delta Machines - Client Success

Persistent accelerates DELTA Machines’ Digital Transformation with Salesforce

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Why Persistent?
Extensive Salesforce Knowledge

Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 30,000+ Trailhead Badges, and 2,700 Developer, Platform and Industry Certifications.

Industry Solutions & Accelerators

With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare and Life Sciences, Banking and Financial Services, CPG, Retail, and Manufacturing.

Exceptional Delivery Excellence

Our boutique mindset delivered at enterprise scale has allowed us to continuously satisfy our clients with our most recent CSAT score of 5 out of 5.

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Persistent Digital Greenhouse™

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Persistent Digital Greenhouse™ is a Comprehensive Digital Strategy Engagement. Click here to learn about our Digital Strategy Engagement.

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News & Insights

Access our latest thought leadership and updates on CX Innovation & Optimization.
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Salesforce Interaction Studio Partner- Persistent
Key CX Trends in NorAm: A CX Network & Persistent Guide
Employee Engagement & Experiences (3E) featuring Coles Supermarkets

Award & Recognition

Persistent becomes an approved Salesforce Interaction Studio Partner

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Insights

Key CX Trends in NorAm: A CX Network & Persistent Guide

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Webinar

On-demand Webinar – Build a roadmap for innovative Employee Engagement & Experiences (3E) featuring Coles Supermarkets

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Learn About Our Key Partners
Related Offerings & Solutions

Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com