CX Transformation

CX Transformation

Move beyond a “one size fits all” approach to sales, marketing and service.

Businesses must transform current customer experiences, bringing them to a level that meets rising expectations. Move beyond a one size fits all approach to sales, marketing and service to create competitive advantage.

Persistent provides a powerful set of strategic and process consulting expertise across the entire 360° view of the CX. Our experts drive CX transformation by breaking down siloed approaches, improving customer insight and creating new revenue streams, all while meeting rising customer expectations.

Offerings & Solutions
CX Digital Strategy

Capture and validate requirements, define and prioritize features to create a product roadmap and vision to support your business strategy, goals and timelines.

Experience Design

Design and deliver products, processes, services, and omnichannel journeys with a focus placed on the quality of the customer experience leading to customer loyalty and increased revenue.

Process Re-engineering & Optimization

Analyze and design workflows and business processes to improve customer service, increase productivity, optimize performance and reduce operational costs.

Client Success

Media powerhouse Frankfurter Allgemeine Zeitung goes digital

Our teams helped FAZ intelligently automate and generate new monetization strategies based on existing customer.

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Client Success

Tritium gets 360° view of their customer

Salesforce & Persistent Systems support Tritium’s move toward providing superlative CX as the industry evolves.

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Client Success

Global CRM leads to improved CX for medical devices manufacturer

Persistent improved customer experience, sales effectiveness, and marketing processes with global roll-out.

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Client Success
Client Success Story - Frankfurter Allgemeine Zeitung goes digital

Media powerhouse Frankfurter Allgemeine Zeitung goes digital

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Client Success
Transforming Tritium to get a 360° view of their customer
Persistent Systems Client - Tritium

Tritium gets 360° view of their customer

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Client Success
Improved customer experience and intimacy for medical devices manufacturer with global CRM

Global CRM leads to improved CX for medical devices manufacturer

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Why Persistent?
Extensive Salesforce Knowledge

Through our 12 year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 1,400 Salesforce Engineers, 27,000 Trailhead Badges, and 2,700 Developer, Platform and Industry Certifications.

Industry Solutions & Accelerators

With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare and Life Sciences, Banking and Financial Services, CPG, Retail, and Manufacturing.

Exceptional Delivery Excellence

Our boutique mindset delivered at enterprise scale has allowed us to continuously satisfy our clients with our most recent CSAT score of 4.86 out of 5.

Persistent Digital Greenhouse™

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Persistent Digital Greenhouse™ is a Comprehensive Digital Strategy Engagement. Click here to learn about our Digital Strategy Engagement.

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News & Insights

Access our latest thought leadership and updates on CX Innovation & Optimization.
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Don’t pass up on PAS: The ‘Patient Access Services’ path to enhanced care navigation
smarter business decisions with Einstein

Blog

Read how Persistent joined forces to help banks streamline lending to small enterprises during the COVID-19 credit crisis

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Don’t pass up on PAS: The ‘Patient Access Services’ path to enhanced care navigation

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Blog

How is Salesforce’s Einstein helping us take CX to the next level? Find out in this blog

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Learn About Our Key Partners

Contact us

You can also email us directly at info@persistent.com.

You can also email us directly at info@persistent.com