Patient 360: Bringing Disparate Information into One View

Legacy case management systems are rarely capable of delivering quality patient care. These antiquated systems are typically fraught with errors, require duplicate work and data entry, have data silos between departments, can’t easily integrate with other systems, and lack end-to-end visibility—leading to a dissatisfied patient.

Persistent can design and deploy an end-to-end care coordination system that offers a 360 degree view of patient data, tasks, treatment timelines, progress, and future appointments—all in a flexible, extendable, secure system.

Customer Success Snapshot

Reputable Academic Research Hospital
Created Seamless Patient Experience
Challenge
  • Used spreadsheets to track case progress, combining disparate communications methods such as forms, emails, and task lists
  • Required duplicate data entry for tracking, checklists, and alerts
  • Needed EMR integration to trigger precise care management workflows
  • No direct access to Allscripts
Persistent Solution
  • Developed care coordination solution using Salesforce
  • Created rich features to facilitate a patient engagement workflow from referral to post-clinical care including automated checklists, email notifications, disease-specific rules, and multiple case manager assignments
  • Integrated the existing Allscripts EMR through a real-time data warehouse
Results
  • Increased patient satisfaction
  • Created seamless workflows with early warnings to reduce the cascading effect of expedited orders and appointment cancellations
  • Improved productivity with automated processes and less manual data entry
  • Fewer calls between departments with a unified patient view

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