Client Success

Capitalize on the power of connected customer experiences – enabled by enterprise integration.
Businesses are aggressively working to capitalize on the power of more connected customer experiences – enabled by enterprise integration. Persistent offers a full suite of CX Platform Integration solutions including lifecycle API management, enterprise platform integration, pre-built connectors and accelerators with Mulesoft. We help you protect, analyze, and enhance your CX while improving efficiencies across business and IT operations.
Move to one system by uniting silos across applications, data, and processes to create connected digital experiences that customers want and accelerate business value.
Boost customer satisfaction by integrating your phone system together with your sales and service systems for a cohesive and personalized journey.
Accelerate your business innovation and maximize your IT investments with reusable API-led connectivity to deliver projects faster, reduce risks, lower cost, and generate new revenue streams.
Client leverages the power of Salesforce & MuleSoft to manage and design data-backed growth strategies...
Implements partner integration to deliver real-time messaging capabilities and easy onboarding of partners.
Work with our global team of MuleSoft certified consultants with expertise developed through 100+ engagements worldwide.
With 1,400 joint engagements and 100+ joint enterprise clients, our Salesforce team includes 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges and 2,700 Developer, Platform and Industry Certifications.
With a 4.9 out of 5 Salesforce CSAT Score and a global delivery model that delivers cost benefits for our customers.
Access our latest thought leadership and updates on CX Innovation & Optimization.
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Jiani Zhang is President of the Alliance and Industrial Solution Unit at Persistent Systems. Prior to this role, Jiani was the General Manager of Industrial Sector for Persistent Systems. Jiani has extensive experience in management consulting, marketing, product development and technology management. She also holds expertise in building and growing a business with P&L responsibility and leading teams in business strategy, offering & product development, go-to-market, and sales execution. Prior to Persistent, Jiani has also served as Director of Offering Management for IBM Watson IoT Platform and Head of Offering Strategy for IBM Industrial IoT where she pioneered the creation of the Industrial Analytics/AI IoT solutions.
Vice President, Principal Analyst Serving CIO Professionals
Jeffrey helps CIOs and digital leaders succeed by working with them to improve their software delivery capability and by helping them assess the relevance of emerging software technologies. As a 25-plus-year software industry veteran, he’s helped clients improve their development shop culture, apply Agile and continuous delivery best practices, and build successful developer ecosystems. Jeffrey’s been a developer; managed development teams; built award-winning commercial development tools; and, over the past decade, has helped Forrester clients navigate mobile, cloud, IoT, DevOps, and low-code technologies and tools.
Previous Work Experience
Jeffrey has been with Forrester since 2006. Prior to joining Forrester, Jeffrey worked at IBM, Rational Software, and was part of Accenture’s Advanced Systems Group.
Education
Jeffrey holds a B.S. in economics from the Wharton School at the University of Pennsylvania.
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