Conversational Platforms

Persistent’s conversational platform solutions automate customer engagement with chatbots that provide real-time, personalized communication across multiple languages and channels. The solutions use natural-language processing and machine learning techniques to identify the intent of end-user queries and offer relevant responses.

The chatbots securely connect with and keep learning from the enterprise knowledge base, essentially giving end-users access to a subject matter expert around the clock. Whether it is customer service or lead generation, Persistent Systems can help you create self-learning chatbots that adeptly handle a high volume of queries while your team focuses on work that matters.

Benefits