Persistent’s conversational platform solutions automate customer engagement with chatbots that provide real-time, personalized communication across multiple languages and channels. The solutions use natural-language processing and machine learning techniques to identify the intent of end-user queries and offer relevant responses.
The chatbots securely connect with and keep learning from the enterprise knowledge base, essentially giving end-users access to a subject matter expert around the clock. Whether it is customer service or lead generation, Persistent Systems can help you create self-learning chatbots that adeptly handle a high volume of queries while your team focuses on work that matters.
- Roll out chatbots rapidly in weeks, not months
- Deliver 24X7 customer service with no wait times through an automated solution
- Address customer queries at scale and minimize query resolution speed
- Enjoy massive savings in customer support operations with reduced customer representative intervention
Assured ML-Driven Outcomes
Accelerate time to value with ready-to-use solutions for natural language processing, predictive analytics, document analytics, cognitive search, and more that are delivered as a composable digital mosaic.
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