Transforming Customer Experience through Innovation and Optimization

CX Transformation

Improving how businesses engage with their customers

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Persistent named Leader and Rising Star in ISG’s Provider Lens™ Salesforce Ecosystem Partners 2024 Report

Persistent transforms customer experience through innovation and optimization. We provide customer experience transformation, user experience design, implementation services, analytics, and insights. By combining advanced technologies with user-centric design and implementation, we transform how businesses interact with their customers.

We empower businesses through analytics-driven insights to make informed decisions and continuously refine their customer experience strategy, resulting in faster go-to-market, increased revenue, and improved user adoption. Our solutions drive productivity, reduce total cost of ownership, and are compatible with Generative AI for growth and success.

CX Transformation

Redesign customer journeys with our innovative strategies, which help you craft rich user experiences. Leverage our human-centric design thinking methods industry experience and technical expertise to redefine customer experiences.

Our Offerings

Implementation

Step into a customer-centric future with our CX implementation and maintenance services. Ensure seamless transitions to elevate customer experiences as meticulous planning meets flawless execution.

Our Offerings

Business Transformation

Unleash the potential of our comprehensive suite of industry-leading CX Offerings. Deliver bespoke, connected customer experiences with a tailored blend of technology and design services.

Our Offerings

CX ROI Accelerators

Maximize your customer engagement ROI and boost business outcomes through strategic initiatives and must-have industry solutions and accelerators that help you increase time to value.

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Our Offerings

Data and AI Solutions

Turn data into your strategic advantage with our end-to-end Data, Analytics, and AI offerings. Unlock actionable insights for informed decision-making and anticipate market changes to drive success.

Our Offerings

Persistent | Salesforce®

Stretching the horizon to unleash business potential

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Why Persistent?

Extensive Salesforce Knowledge

Through our 20+ year partnership with Salesforce we’ve delivered 2,200+ joint engagements while growing our global practice with 2,800+ Salesforce Engineers, 300,000+ Trailhead Badges, and 3,400+ Developer, Platform and 9,400+ Industry Certifications.

Industry Solutions & Accelerators

With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare & Life Sciences, Banking & Financial Services, CPG, Retail, and Manufacturing.