Digital Banking

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What is Digital Banking?

Digital banking means that all traditional banking products, processes, and activities are turned into digital files so that customers can use them through online channels. Digital banking is the process of digitizing (or moving online) all of the traditional banking activities, programs, and services that customers used to do only when they were in a bank branch.

With Digital Banking, customers can access almost all finances with a single click on their smartphones, irrespective of national or bank holidays. Customers do not visit their banks anymore to avail advanced banking facilities because of digital transformation in banking.

Digital gives customers services that were once only available at a bank branch.

What are the business benefits of Digital Banking?
  • Digital banking has enhanced cost-effectiveness by streamlining resources and adequate monitoring of operational costs.

  • Digital banking has increased financial inclusion by penetrating the remotest part of rural areas with the help of digital technologies and applications.

  • Digital banking improved accessibility for customers as they need not travel to physical branches of banks to perform basic banking functions.

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