Glossary

Experience Transformation

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Agile Development AIOps Analytics Platform API Integration API Management Application Modernization Artificial Intelligence Augmented Reality
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Banking as a Platform Banking as a Service Big Data Business Analytics
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Claim Automation Claims Management Clinical Research Clinical Software Cloud Advisory Cloud Deployment Cloud Infrastructure Cloud Migration Cloud Native Development Cloud Security Cloud Strategy Cloud-native Security Core Banking Corporate Banking Customer Data Platform (CDP) Customer Experience Customer Experience Journey Customer Experience Strategy Customer Intelligence CX Strategy Cyber Resilience Cybersecurity
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Data Analytics Data Center Modernization Data Integration Data Lake Data Security Data Transformation Denial Management DevSecOps Digital Banking Digital Commerce Digital Engineering Digital Experience Platform Digital Front Door Digital Health Platform Digital Insurance Digital Lab Digital Mosaic Digital Payments Digital Platform Digital Transformation Digital Wealth Management
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Edge Computing Enterprise Integration Enterprise Security Experience Transformation
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Healthcare Payor Healthcare Technology
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Identity Access Management Intelligent Automation
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Legacy Application Modernization Life Sciences Technology Loan Origination
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Machine Learning Medical Devices Microservices Mobile Edge Cloud Monetizing 5G
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Network API Network Assurance Network Performance Network Transformation No-code/ Low code Application Development
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Process Mining and Process Excellence Product Engineering Product Sustenance Public Cloud
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Ransomware Retail Banking
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Software Application Development Software Development Software Engineering Software Modernization Software Product Development Software Product Modernization

What is Experience Transformation?

Customer experience transformation is streamlining sales and service processes within a company to improve customer interactions with a brand. If an organization has difficulty providing an exceptional customer service experience, it will affect its ability to retain existing customers. To continue to provide high-quality service, an organization must incorporate customer experience transformation.

Customer experience transformation enhances performance and streamlines processes, improving both the customer and employee experience. It fosters a positive service culture and makes the workplace a better, more productive environment for everyone.

Consumer needs and preferences, as well as the market in which you operate, are constantly changing. Concentrating on customer experience can help you adapt to changes faster and more productively.

What are the business benefits of Experience Transformation?

  • An organization needs an improved customer experience transformation to respond to evolving market conditions and consumer demands.

  • Customer lifetime value increases when customers are happier with their interactions and experiences with the brand since they are more inclined to stick to a specific brand.

  • Implementing any changes within a business might be intimidating, but an improvised experience transformation can transform how an organization optimizes its resources and services.

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