Glossary

Process Mining and Process Excellence

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What is Process Mining and Process Excellence?

Process mining is data-driven, computational, and frequently prescriptive. It is the equivalent of an x-ray for any business process, allowing users to comprehend how their central operations work and identify any inefficiencies impeding performance before taking intelligent, automated action to close the gaps.

It assists teams in removing bottlenecks and increasing workflow efficiency. Process teams often look at processes in a functional silo and try to improve how they flow in that realm. It leads organizations to process excellence by improving and evaluating the results.

Process excellence expands on the learning of the process mining and measures the outcomes of implementing the process and tool changes and enhancements required.

What are the business benefits of Process Mining and Process Excellence?

  • Process mining improves performance management by automating the real-time monitoring process for all stakeholders.

  • Process mining enhances the compliance process with cost-effective auditing in real-time.

  • Process mining can refine the customer experience by solving issues quickly and efficiently by getting to the root cause of the problem.

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