Glossary

Customer Experience Strategy

A
Agile Development AIOps Analytics Platform API Integration API Management Application Modernization Artificial Intelligence Augmented Reality
B
Banking as a Platform Banking as a Service Big Data Business Analytics
C
Claim Automation Claims Management Clinical Research Clinical Software Cloud Advisory Cloud Deployment Cloud Infrastructure Cloud Migration Cloud Native Development Cloud Security Cloud Strategy Cloud-native Security Core Banking Corporate Banking Customer Data Platform (CDP) Customer Experience Customer Experience Journey Customer Experience Strategy Customer Intelligence CX Strategy Cyber Resilience Cybersecurity
D
Data Analytics Data Center Modernization Data Integration Data Lake Data Security Data Transformation Denial Management DevSecOps Digital Banking Digital Commerce Digital Engineering Digital Experience Platform Digital Front Door Digital Health Platform Digital Insurance Digital Lab Digital Mosaic Digital Payments Digital Platform Digital Transformation Digital Wealth Management
E
Edge Computing Enterprise Integration Enterprise Security Experience Transformation
H
Healthcare Payor Healthcare Technology
I
Identity Access Management Intelligent Automation
L
Legacy Application Modernization Life Sciences Technology Loan Origination
M
Machine Learning Medical Devices Microservices Mobile Edge Cloud Monetizing 5G
N
Network API Network Assurance Network Performance Network Transformation No-code/ Low code Application Development
P
Process Mining and Process Excellence Product Engineering Product Sustenance Public Cloud
R
Ransomware Retail Banking
S
Software Application Development Software Development Software Engineering Software Modernization Software Product Development Software Product Modernization

What is Customer Experience Strategy?

A CX strategy consists of an organization’s initiatives to deliver satisfying and personalized customer experiences. At every phase of the customer journey, it deploys optimized tools and services to gauge those online and offline experiences. A successful customer experience strategy produces memorable experiences that can boost client loyalty. CX is the culmination of all customer interactions with your business. It represents the culmination of all client interactions, from using the website to interacting with support staff to receiving their product.

The first step in creating a successful customer experience strategy is setting company-wide, customer-focused aspirations to match business outcomes to consumer expectations. An enterprise’s ability to define measurable objectives assesses how excellent its present customer experience, and it is aided by customer experience metrics supported by feedback data.

What are the business benefits of Customer Experience Strategy?

  • Organizations should continue to offer value through marketing and interactions rather than considering prospects as binary sales points. CX strategy helps improve customer acquisition.

  • A customer-centric approach assists businesses in better understanding their customers. It can add up to potential marketing cost savings.

  • Customers who believe that businesses are adding value through interactions are willing to pay more for the same goods and services, hence improving customer retention and loyalty.

Related Content

Contact us

    You can also email us directly at info@persistent.com.

    You can also email us directly at info@persistent.com