Collaborative Care: Eliminating Silos

The hospital system is a complex ecosystem, and it can be infinitely more challenging with disparate departments, differing computer systems, and fragmented clinical processes. Any break in the flow of tasks or patient information can make it difficult to provide a seamless healthcare experience, or more importantly, it can negatively impact medical outcomes.

Persistent offers deep expertise to integrate your disparate applications, including EMRs and other 3rd party applications, into one comprehensive patient management solution to improve processes, increase visibility, and enhance patient care. With a focus on collaboration, we can help you access and share information to improve communications, workflows, and clinical decisions.

Customer Success Snapshot

University Hospital System
Transformed Quality of Care
Challenge
  • Siloed departments and systems
  • Fragmented clinical processes
  • Negatively impacted quality of care
Persistent Solution
  • Integrated services from the first point of contact with the patient or international embassy through discharge and post-clinical care
  • Developed a high-touch patient management solution
  • Included embassy and patient portals, 24 x7 live agents, and a secure payment platform
Results
  • Improved quality of care
  • Quicker patient assessments
  • Fewer patient complaints
  • More secure payments
  • Enhanced patient experience

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