Enabling contextual search to Service agents
Customer support agents often spend hours collecting information related to customer cases from across diverse and disparate data silos. They often fail to collect all the relevant information. This leads to poor first response, low agent effectiveness, untapped agent expertise and high customer dissatisfaction.
Our solution seeks to transform the way agents proactively receive all the information relevant to the case within single window and within related context. With this application, user is empowered through intuitive intelligent search capabilities of Attivio’s Active Intelligence Engine embedded within Service Cloud experience. It provides 360 degree view across data distributed across the enterprise’s customer support & service realm.
View Latest Press Release: Persistent Systems and Attivio Announce Engage 360 on Salesforce AppExchange